Job Description
Overview
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ServiceStream is looking for a practical, hands-on Functional Lead to drive our enterprise FSM platform. You'll roll up your sleeves as the FSM expert, leading innovation, solving real-world challenges, and setting high standards. Your influence will guide and support teams, directly impacting platform success.
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You'll take charge of driving strategy, roadmap, and solution design, turning business needs into practical results. As the go-to expert, you'll mentor teams, improve performance, and keep our platform running at its best.
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You will establish best practice Application Lifecycle Management (ALM) standards and implement common processes using reusable patterns to ensure consistency and efficiency across the platform.
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This permanent, full-time position offers in-office collaboration at our Melbourne headquarters plus flexible hybrid work. Australian Citizens only—apply now to be part of something exceptional.
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About the Role
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Lead strategic planning, roadmap development, and functional architecture for Field System Management (FSM) Platforms.
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Translate business needs into scalable FSM solutions and improvements.
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Take functional ownership of end‐to‐end field processes and system design.
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Resolve complex technical and business issues across multiple domains and integrations.
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Mentor and guide analysts and cross-functional delivery teams.
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Drive innovation, best practice adoption, and continuous improvement across the platform.
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Oversee incident triage, root‐cause analysis, and prevention of recurring issues.
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Manage stakeholder expectations and influence senior leaders to align priorities.
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Ensure documentation standards, governance, and transition processes are strong and consistent.
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Foster excellent customer service for internal and external stakeholders.
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Work alongside the Technical Lead – FSM and Technical Lead – Integration to ensure full end to end excellence in IT Operations and project delivery.
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Deliver high‐quality outcomes across BAU, projects, and enhancement initiatives.
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Roll your sleeves up and build, fix and improve existing and new functional outcomes and data flows
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Traverse both the project delivery world and BAU IT Operations, driving best practice, fixing problems and being a trusted escalation point
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Skills and Experience
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Must be an Australian Citizen
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10+ years in FSM application support, Functional Lead and Product Management.
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Deep expertise with ServiceNow FSM, Oracle FSM, custom field solutions, and understand integrations (APIs, sFTP, error handling).
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Proven leadership in both BAU and project delivery environments.
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Robust communication, negotiation, and stakeholder management skills.
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Demonstrated ability to influence without authority in matrix environments.




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Experience in Defence, Telco, Transport, or Utilities (highly regarded).
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Qualifications
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A degree in IT, engineering, business, or equivalent experience.
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Advanced certifications in Agile, project management, or relevant technical domains (preferred).
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About Us
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Service Stream is an equal opportunity ASX‐listed business that develops and operates Australia's essential service networks across
telecommunications,
utilities, transport, defence and social infrastructure industries. We keep communities connected.
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Benefits
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Flexible working – genuine flexibility options available.
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Growth – national career pathways across multiple business units.
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Discounts – retail partners including Woolworths, Airbnb, JB Hi‐Fi, Bupa and more.
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Paid leave – parental, cultural, community service, study, volunteering and purchased leave.
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Culture – a workplace that values diversity, inclusion and celebrates excellence.
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How to apply
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Please submit your application using the Apply button, where you'll be directed to create a profile in our recruitment system.
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We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans and individuals from all diverse backgrounds.
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Applications will not be accepted via email. If you require reasonable adjustments during the recruitment process, please contact
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📌 Functional Lead - Field Service Management (Victoria)
🏢 Service Stream
📍 Victoria