Job Description
Store Manager – Moomoo Experience Store (Financial Services / Client Service Centre Experience Preferred)
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About the Role
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Moomoo Australia is seeking an accomplished financial services professional, ideally with experience as a Branch Manager or Assistant Branch Manager, to lead the operations of the Moomoo Experience Store. This role requires a leader with strong operational discipline, a customer‐centric mindset, and the capability to manage a client service centre‐style workplace with well‐defined processes, compliance rigor, and performance accountability.
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The Store Manager will be responsible for day‐to‐day operational excellence, staff leadership, in‐store event execution, and driving exceptional customer acquisition and engagement outcomes.
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Key Responsibilities
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1. Operational Management
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Manage the store with the same precision, structure, and service discipline as a financial branch environment.
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Ensure strict adherence to onboarding, verification and customer‐handling protocols (non‐advisory).
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Maintain orderly customer flow, queue management and consistent service delivery standards.
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Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs).
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2. Team Leadership and Development
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Lead, motivate and develop a team of full‐time and part‐time employees to deliver operational and customer excellence.
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Conduct structured training sessions on service standards, onboarding procedures and product knowledge.
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Foster a performance‐oriented culture focused on accountability, efficiency and high‐quality customer outcomes.
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Ensure staff compliance with daily operational checklists, reporting requirements and behavioural standards.
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3. Customer Engagement and Service Delivery
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Deliver a premium, financial‐institution‐grade service experience aligned with Moomoo's brand standards.
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Support customers through account opening, KYC verification, funding processes and general operational inquiries.
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Resolve customer issues professionally and escalates complex cases appropriately.
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Build and maintain enduring customer relationships to strengthen loyalty and retention.
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4. Performance and KPI Management
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Monitor and manage store performance metrics, including foot traffic, account registrations and openings, funded accounts and Assets Under Management (AUM) inflows.
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Develop and present detailed performance reports and insights to support continuous improvement.
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Ensure sales and service KPIs are consistently achieved or exceeded.
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5. Event and Activation Management
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Plan and coordinate in‐store events, workshops and brand activations.
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Oversee scheduling, resource allocation and on‐site execution.
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Conduct post‐event evaluations to identify learnings and enhance future activities.
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6.



Store Administration and Governance
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Manage store inventory, marketing materials, reward items and operational supplies.
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Oversee staff scheduling, attendance, punctuality and adherence to company policies.
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Requirements
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Essential Requirements
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Previous experience in a financial services branch or client service centre, ideally as Branch Manager, Assistant Branch Manager or Senior Customer Service Manager.
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Strong compliance and risk management awareness, with a demonstrated ability to uphold operational integrity.
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Proven leadership capability in managing frontline operations and achieving performance metrics.
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Exceptional interpersonal, communication and customer engagement skills.
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Desirable Attributes
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Experience in customer onboarding, KYC procedures or financial product operations.
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Advanced organisational, reporting and analytical skills.
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Ability to coach, mentor and develop high‐performing teams.
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Key Success Indicators
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Store operations conducted with financial branch‐grade discipline and consistency.
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Achievement or surpassing of KPIs related to customer acquisition, funded accounts and AUM growth.
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Effective execution of in‐store events with measurable customer impact.
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High standards of customer satisfaction and service consistency.
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Continuous improvement in staff capability and performance outcomes.
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Seniority level
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Associate
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Employment type
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Full‐time
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Job function
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Business Development
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📌 Store Manager - Moomoo Experience Store (New South Wales)
🏢 Moomoo ANZ
📍 New South Wales