Job Description
National Customer Experience Manager - DVA
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Full-time
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Responsibilities
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Act as the primary point of contact for customers, ensuring seamless communication and support across all channels.
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Drive referral and revenue growth through outstanding customer service and consistent, high-quality delivery.
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Partner with operational management to embed improvements into service delivery, enhancing case management and customer service capabilities.
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Understand customer needs deeply and develop tailored solutions to overcome challenges.
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Identify new business opportunities and implement strategies to secure and grow our customer base.
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Represent WorkFocus in public forums and on committees as required, showcasing our commitment to excellence.
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Qualifications
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Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, Rehab Counselling or other equivalent allied health/work health and safety professions desirable.
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Minimum of three years of scheme industry experience essential.
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Strong understanding of customer drivers and customer service in work and wellness services.
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Demonstrated experience in delivering repeat business and /or new business in the workers compensation scheme.
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Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities.
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Exceptional organizational and time management skills.
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Benefits
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Truly flexible working, in the community, from home and the office – you set your schedule
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Learn and be mentored from a multi-award-winning team!
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Multiple career pathways and professional development opportunities – 90% of our leadership team have been promoted from within!
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Generous financial incentives program to reward you for your impact
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Purchase additional annual leave
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Paid parental leave
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Additional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more!
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Relocation Assistance
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We are an Equal Prospect Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
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We are happy to adjust our recruitment process to support accessibility needs.
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Job Location
#J-*****-Ljbffr

📌 National Customer Experience Manager - Dva (New South Wales)
🏢 Medhealth
📍 New South Wales