Job Description
WHO WE ARE
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Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!
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Since our founding in ****, we've partnered with over **** clients, including renowned brands like Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.
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At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.
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Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:
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We bring client satisfaction
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We are impactful
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We go above and beyond
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We live one team, one dream
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We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top‐knock digital experiences - we're committed to nurturing our team and their professional journeys.
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Learn more about AB Tasty and our teams:
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About Us
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Your Journey with Us
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AB Tasty on Welcome to the Jungle
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THE TEAM
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Join our APAC team in Sydney, Australia, where you'll collaborate closely with Sales, Partnerships, and Marketing teams. As a Customer Success Manager, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our experimentation, personalization, feature management, and experience optimization solutions.
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You will partner closely with clients to help them achieve their digital optimization goals through strategic guidance, best practices, and ongoing enablement.
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Collaboration tools: ChurnZero, Trello, Gong, PowerBI, Slack, Jira, Confluence, and more
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Travel: Occasional travel to client sites and industry events
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YOUR MISSION
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Manage a portfolio of strategic commercial clients, guiding them through onboarding, platform adoption, and long‐term optimization initiatives
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Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen.
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Drive measurable business outcomes, customer retention, and account growth through shared success plans and value‐driven engagement.
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Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value.
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Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience
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Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.
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Develop deep expertise across multiple products while staying informed on industry trends and best practices.
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Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.
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Support the development of customer references and case studies, while providing actionable feedback to help improve AB Tasty's products and services.
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WHAT YOU'LL BRING
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At least 3 years of experience in a client‐facing Customer Success, SaaS, or digital optimization role.
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Customer‐focused, organized, and proactive, with a robust sense of ownership
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Strong organizational and stakeholder management skills, with the ability to manage multiple clients and share best practices across the team.
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Analytical thinker who can translate data into actionable suggestions for clients.
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Interest in UX, analytics, e‐commerce, or customer experience optimization, with the ability to provide thoughtful recommendations to clients.
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Experience working with digital agencies, technology partners, or channel ecosystems in a customer‐facing role is a plus.
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Willingness and ability to travel as needed to meet clients on‐site, particularly across Australia.
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Strong interpersonal skills with a collaborative, proactive, and customer‐centric mindset.
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If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!
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WHY YOU'LL LOVE IT HERE
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Make a real impact: directly influence our success and be a player in the company's growth
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Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
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International culture: collaborate with a diverse, global team across 8 countries
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Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
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Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
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INTERVIEW PROCESS
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Discovery interview with Talent Acquisition Specialist.
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Hiring Manager interview with Hiring Manager.
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Case study with team members.
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Final meeting with VP Client.
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DETAILS
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Contract: Permanent full‐time
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Location: Sydney
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Remote: up to 3 days/week
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#J-*****-Ljbffr

📌 Customer Success Manager - Sydney, Australia M/F/D Client · Sydney · (New South Wales)
🏢 Ab Tasty
📍 New South Wales