Job Description
Superhero is seeking a Customer Resolutions Specialist to manage customer complaints end-to-end, working with the Customer Operations and Compliance teams to meet regulatory obligations and translate trends into improvements.
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Key duties include reviewing and resolving complaints, drafting IDR responses, and managing AFCA escalations, with a focus on accurate record-keeping and cross-team collaboration to drive outcomes.
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📌 Fintech Complaints & Compliance Specialist (New South Wales)
🏢 Superhero
📍 New South Wales
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