Job Description
As a Customer Solution Lead, you'll partner with customers to optimise, govern and continually improve their TechnologyOne environment, driving adoption, value realisation and measurable outcomes from their investment. You'll be a trusted advisor for complex configuration and solution design challenges, while ensuring delivery is consistent, scalable, and aligned to TechnologyOne frameworks and best practice. This is a post-go-live outcomes role in our Application Managed Services (AMS) team.
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This role is not about leading large-scale new implementations end-to-end. Your focus will be on optimisation, adoption, governance and value within a managed services model, delivering targeted AMS packages and advisory engagements, and coordinating with Consulting/SDMs where broader project work is required.
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What you'll be doing...
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Partner with customers to understand strategic objectives and build tailored program roadmaps to maximise value from TechnologyOne.
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Act as a trusted advisor, resolving complex configuration and solution design challenges.
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Proactively manage relationships, communicating priorities, risks and solution options clearly.
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Deliver contracted outcomes aligned to the AMS service catalogue; escape issues early to protect customer confidence.
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Own delivery of AMS service catalogue packages and scoped custom engagements ensuring quality, consistency and customer satisfaction.
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Apply deep product and industry knowledge to recommend scalable, sustainable solutions.
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Ensure work aligns to AMS methodologies, tools and governance practices.
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Collaborate with Products, Solutions and Consulting to improve delivery and customer experience.
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Commercial accountability (individual contributor)
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Deliver high-quality work efficiently within scope, supporting utilisation and revenue targets.
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Identify and surface additional AMS opportunities aligned to customer needs (value for customers + growth for AMS).




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Minimise rework and variations through disciplined planning and proactive risk management.
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Provide accurate inputs to delivery metrics to support forecasting and resourcing decisions.
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Influence-led leadership & continuous improvement
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Coordinate with Service Delivery Managers, Consulting teams and AMS leadership for a seamless customer experience.
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Mentor and uplift capability through knowledge sharing and solution leadership (no direct people management required).
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Contribute to evolving AMS offerings and delivery methodologies; provide structured feedback to influence product and solution improvements.
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Strong experience in AMS / managed services or a comparable delivery environment, with a track record of delivering outcomes in a governed, repeatable model.
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Commercial discipline: scope control, utilisation focus, delivery accountability and high-quality execution.
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Confident problem-solver who can navigate complex configuration and solution design challenges pragmatically.
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Strong stakeholder management-able to influence mid-to-senior leaders with clear, structured communication.
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Deep understanding of SaaS delivery models, governance and operational best practice, with a curiosity to keep learning.
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Why Join us?
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TechnologyOne is proud to be an Equal Opportunity Employer who values diversity and an inclusive workplace. We aim to recruit a diverse range of people with a diverse range of talents to help us deliver on our mission to better our community.
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Our core values and culture unleash the boundless potential of creativity, innovation and the entrepreneurial spirit within our people.
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When you experience Life at TechnologyOne you'll see that our team enjoys an extensive array of benefits, including foundation charity activities, which all cultivate a vibrant workplace our people are very proud to be involved with.
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Benefits...
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Competitive remuneration package
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Access to our industry leading employee share plan
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Salary packaging options
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Up to 10 days of additional leave via our Purchase Leave program
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Amazing Culture: 8 x Australian Business Awards "Employer of Choice" winner
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We love our team events & celebrate diversity
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Flexible hours: we are family-friendly and value life outside of work
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Free gym membership in your region (or, if you are located at HQ, we have a new state of the art Gym onsite, exclusive and available 24/7).
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Additional 2.5 days of leave per year dedicated to volunteering at a charity of your choice
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Free breakfast and coffee on-site
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Accelerate your growth with full access to LinkedIn Learning and a explicit career framework that maps your path to success.
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Who we are...
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At TechnologyOne (ASX: TNE), we're more than Australia's largest top 50 ASX enterprise SaaS company; we're a team driven by purpose!
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Our global SaaS ERP solution powers over 1,300 leading organisations, including government, education, health, and financial services. We take full responsibility for delivering outcomes - reducing time, cost, and risk; therefore, our customers can focus on what matters most.
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For over 38 years, we've been helping communities and organisations thrive by making life simple through innovative technology. Ready to make a real difference? Join us and help shape the future of enterprise technology while building a career that matters.
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📌 Ams Customer Solution Lead (Queensland)
🏢 Technologyone
📍 Queensland