Job Description
Responsibilities
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Provide after-hours call-out assistance and call-back availability when rostered on duty.
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Conduct overnight field trips to service breakdowns, maintenance and customer support.
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Promote and sign up medium to long-term customers under the Air Cover preventive maintenance plans.
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Provide customer support (internal and external) for assigned equipment.
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Complete all documentation and administrative requirements.
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Pass sales leads onto sales staff.
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Achieve weekly and monthly productivity targets.
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Ensure company owned equipment and premises are kept clean, presentable and serviceable.
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Train, support, coach and mentor recent and existing colleagues.
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Install, repair and maintain the range of compressors.
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Contribute to the coordination, support and day-to-day running of the GD Service Business Team.
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In the event of a breakdown, test equipment/systems and carry out fault-finding and repairs.
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Carry out technical preventive maintenance and general service work.
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Ensure that servicing sites are left clean and tidy.
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Conduct risk assessment and ensure the working environment is safe at all times.
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Maintain safety compliance with relevant legislation and regulations.
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Eliminate risks in the working environment through housekeeping and collaboration with the customer's line manager.
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Promote and support reporting of incidents such as near-miss, accidents or equipment damage using the reporting system.
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Participate and conduct safety audits for assigned areas.
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Submit risk assessments and Job Safety Analysis within 48 hours of completion.
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Submit timesheets daily of hours worked, work conducted, location and job number.
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Key Competencies
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Knowledge of compressors or similar equipment is essential.
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Ability to converse and communicate technical and product information to customers, both internal and external.
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Intermediate computer skills (Word, Excel, PowerPoint).
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Demonstrated analytical and problem-solving skills, able to determine root cause.
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Organised self-starter.
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Trade qualifications Cert III – Fitter and Turner with a minimum of 5 years maintenance experience.
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📌 Field Service Tech (Sydney)
🏢 Ingersoll Rand
📍 Sydney