Job Description
We're seeking a dynamic Senior Account Manager to:
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Lead Strategic Relationships: Nuture, manage and grow partnerships with our key strategic clients, delivering transformational solutions that make a real impact.
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Drive Innovation and Growth: Collaborate with talented teams to identify new opportunities, shape business outcomes, and achieve sales targets.
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Empower Digital Transformation: Be at the forefront of automation, AI, and cloud technology - helping clients evolve and succeed in a dynamic market.
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Drive exceptional Customer Experience - deliver best-in-class Account Management to ensure high client sentiment and value.
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Why Join Fusion5
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Our value - we go beyond technology implementation - partnering with innovative clients to help transform their business, delivering strategic, outcome-driven solutions that drive measurable business impact.
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Our credibility - helps sets us apart: high NPS scores for our Support and Managed Services, countless published customer success stories, and the fast-growing reputation for our AI implementation and support services.
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Our approach - is built on continuous innovation, integration, and a commitment to supporting clients through every stage of their transformation journey.
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Our Account Management team - we continually strive to be the happy, high-performing and highly regarded team. We achieve this through our approach and focus on collaboration, support, consistency and accountability.
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Our 'Promise to you' - includes Individual Performance and Development Plans, Professional self-care (e.g., birthday leave), Diversity and inclusion,



Social connection and recognition, Environment and community.
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About You
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You will be a driven and experienced Senior Account Manager who thrives on building strong, strategic relationships with top-tier clients. You are a trusted advisor, skilled at understanding complex business needs and delivering innovative solutions that drive real results. Your leadership, communication, and problem-solving abilities set you apart, and you are passionate about helping clients transform and succeed in a dynamic, quick-paced environment.
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What You'll Do
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Develop and execute Account Plans to retain and expand Fusion5's footprint within key accounts.
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Identify and pursue new business opportunities, driving revenue growth and profitability.
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Exceeding sales targets whilst capitalising on cross-sell opportunities.
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Own the account relationship. Map, orchestrate, and manage ongoing stakeholder and executive relationships between Fusion5 and customers. Build and maintain your own robust relationships with client's senior stakeholders.
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Collaborate with internal teams to deliver transformational solutions tailored to client needs.
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Serve as the escalation point for major customer issues, ensuring swift and positive resolutions.
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Present customers with value and insights, challenging them to achieve their goals.
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Oversee project delivery and ensure client satisfaction throughout the engagement lifecycle.
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Maintain accurate and up-to-date customer records and forecasting in CRM.
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What You'll Bring
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7 - 10 years' experience in senior account management or sales roles, working with large organisations.
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Highly regarded technology selling experience: Microsoft ERP and CRM solutions
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Preferable technology selling experience: Data, AI, Managed Services, Commerce and/or Transformation Advisory.
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Account Management experience in the Retail sector will also be highly regarded.
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Have a proven sales history with evidence of overachieving targets.
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Possess excellent communication skills (both written and interpersonal) with a professional consultative approach.
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Have strong business acumen and present Fusion5 with the highest level of professionalism.
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Be experienced in dealing with a wide range of senior and mid-level decision makers.
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Thrive on identifying potential solutions to business problems, developing and implementing sales strategies, and delivering top quality account management service.
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Be energetic, driven and tenacious with a natural desire to achieve in a competitive climate.
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Strong CRM hygiene.
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Ready to take your career to the next level?
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Join Fusion5 and be part of a team that empowers businesses to achieve more through digital transformation, automation, and strategic partnership.
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📌 Senior Account Manager (New South Wales)
🏢 Fusion5
📍 New South Wales