Job Description
The Role
n
We're looking for a proactive and customer focused Customer Success Manager to partner with our Account Executives and play a critical role in strengthening customer relationships, enhancing service delivery, and unlocking growth opportunities across our client portfolio.
n
This is a highly collaborative role where you'll act as a key link between our customers, sales teams, and internal specialists, ensuring seamless execution, strong engagement, and measurable outcomes.
n
What You'll Be Doing
n
n
Act as a key point of contact for customers, delivering responsive support and issue resolution
n
Partner with Account Executives to drive customer retention, satisfaction, and account growth
n
Support the sales process through proposal development, contracts, and customer documentation
n
Coordinate customer meetings, service reviews, and follow-ups
n
Identify and progress cross-sell opportunities across Ricoh's solutions (IT Services, Managed Services, AV, Digital Automation, Graphic Communications)
n
Collaborate with pre-sales,



PMO and SMEs to successfully deliver customer projects
n
Build solid stakeholder relationships and understand client business drivers
n
Monitor service performance and contribute to continuous improvement initiatives
n
n
What You'll Bring
n
n
Proven experience in a B2B customer success, sales support or account coordination role
n
Strong customer engagement and relationship management skills
n
High attention to detail with excellent organisation and time management
n
Commercial mindset with the ability to identify growth opportunities
n
Strong problem-solving capability and ability to navigate complex environments
n
Advanced Microsoft Office skills
n
Experience working with customers, sales teams and senior stakeholders
n
n
What We Give Back To You
n
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
n
n
Purchased Leave Scheme
n
#J-*****-Ljbffr

📌 Customer Success Manager (Sydney)
🏢 Ricoh Australia
📍 Sydney