Job Description
Natural Hazards, Catastrophe Response Manager
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As our Natural Hazards and CAT Response Manager, you will play a critical role in shaping how we respond to some of Australia's most impactful events. Sitting within our GI Claims team, this role is focused on designing and continuously improving our catastrophe response approach, ensuring we are ready to support our customers when it matters most.
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You'll lead the way in preparing for and responding to natural hazard events such as flood, bushfire, cyclone and storm, bringing together people, processes and partners to deliver robust outcomes for our customers, communities and business. Your work will directly influence how we build resilience, respond at pace, and care for customers during challenging times.
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Backed by supportive leadership and explicit pathways for growth, this is an opportunity to build a rewarding career while developing future‐ready skills. We invest in your growth through access to global learning, technical pathways, and opportunities to build digital and AI capability.
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Responsibilities
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Design and maintain end‐to‐end catastrophe response plans covering preparation, response and recovery
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Integrate natural hazard scenarios into business continuity and surge planning for claims operations
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Lead coordination of claims operations during catastrophe events, guiding decisions and response activities
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Strengthen partnerships with internal teams and external vendors to ensure effective response capability
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Monitor operational performance during events and drive improvements to customer outcomes
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Represent Zurich in industry and community forums focused on resilience and catastrophe response
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Success Profile
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We are looking for a candidate who brings a strong customer‐first mindset, empathy, sound judgement, collaborative spirit, openness to learning, and a genuine desire to make a difference.
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Qualifications
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Extensive experience in general insurance claims, including exposure to catastrophe or surge events
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Demonstrated ability to plan and coordinate complex, multi‐stakeholder operations or programs
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Strong understanding of natural hazards and their impact on customers and insurance portfolios
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Experience working with industry bodies, government agencies or community organisations
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Solid knowledge of claims operations and customer journeys in high‐volume environments
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Ability to interpret operational data and translate insights into clear actions
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Benefits
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5 weeks of annual leave for permanent staff and 15 days of personal/carer's leave, plus access to family care leave
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Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‐time employees
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Wellbeing payment of AUD$500 per year and AUD$295 new‐starter e‐voucher for work‐from‐home setup
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Award‐winning training programs to support growth opportunities
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Global diverse and inclusive teams, international mobility opportunities across more than 200 countries
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Volunteer opportunities and a commitment to sustainability (e.g., tree planting for each new employee)
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Zurich is an equal prospect employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
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📌 Natural Hazards, Catastrophe Response Manager (New South Wales)
🏢 Zurich 56 Company
📍 New South Wales