Job Description
Kopp Travels USA is seeking a reliable and service-driven Travel Client Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.
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This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.
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Key Responsibilities
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Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
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Assist with travel bookings, changes, cancellations, and special requests
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Provide accurate information about destinations, travel requirements, and agency policies
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Follow up with clients to confirm trip details and overall satisfaction
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Handle questions or concerns with empathy, professionalism, and strong problem-solving skills
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Ideal Candidate
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Excellent written and verbal communication skills
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Customer service experience (travel or hospitality experience is a plus, but not required)
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Organized, dependable, and detail-oriented
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Comfortable using technology and learning booking platforms and systems
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Passionate about travel and helping others create memorable experiences
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What We Offer
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100% remote position with flexible scheduling
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Opportunities for growth within the agency
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Travel perks and exclusive industry discounts
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Supportive team setting with ongoing training and guidance
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If you're enthusiastic about travel and enjoy delivering exceptional client support, we'd love to hear from you.
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📌 Travel Client Support Specialist (Townsville)
🏢 Kopp Travels
📍 Townsville