Job Description
Provide office and administrative support to Markel Australia. Duties and accountabilities
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Reception
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Meet and great all visitors to the local office to ensure their arrival and departure experience is genuine, friendly and efficient
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Direct all incoming telephone calls and taking and conveying messages
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Book meetings and set up rooms for conferences
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Provide refreshments or arranging catering for visitors and meeting attendees
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Provide first line contact with third party suppliers, building management, maintenance and cleaning providers: logging faults with Lloyds and following up through to complete resolution
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Maintain office stationary to appropriate level, replenishing stock as and when required
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Assistance to MD and senior colleagues
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Assist with expenses recording and submission
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Manage diary and appointments
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Administration
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Assist with travel bookings, as required
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Book couriers and taxis, as required
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Maintain and update records of company assets (including branded merchandise items)
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Maintain office equipment and escalates issues with the relevant department
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Manage archiving for local office (including destruction of old hardcopy documents)
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Ensure pantry supplies are sufficient
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Ensure cleanliness and tidiness of local office
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Assist with new joiner onboarding as directed by hiring manager and Asia Pacific HR Advisor
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Assist with Company events as directed and adhere to budget provided.
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Manage office move and/or refurbishment
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Finance
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Assist on analysis, budgeting and forecasting of expenses as and when needed, including marketing,



travel and entertainment.
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Ensure new suppliers are onboarded in accordance with internally agreed process.
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Maintain and forward on paper documents to other Asia Pacific colleagues for their further action (tax invoices/ closings from brokers/ cheque images)
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Chase brokers for outstanding closings or credit notes as required.
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Assist underwriters and finance with premium debt chasing as required.
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Liaise with local external service provider as and when directed by Asia Pacific Finance Team for tax filing matters.
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Building Management
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Liaise with building management team/ co-working office team and building reception to ensure all visitors to the local office are provided with building access cards
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Escalate any facilities or office management issues to London Facilities team, as appropriate
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Assume the "Health and Safety Officer" role
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Business Continuity Plan (BCP)
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Oversee BCP for Australia including understanding the requirements, checking the resilence, ensuring accurate maintenance of call cascade and testing remote access
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Manage the BCP , providing updates to the fellow colleague in Asia Pacific and London, as required
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Liaise with building management team, building reception and London Facilities team, as required




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Skills, knowledge and experience
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The successful candidate will:
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Have experience of working within a corporate setting
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Be computer literate, they should have the ability to develop a full understanding and capability of in-house and MS systems
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Demonstrate due care and attention in following documented processes aligned to their role
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Demonstrate flexibility and a high degree of accuracy
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Demonstrate a 'can do' attitude that is professional and efficient
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Markel competencies
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Pursuit of excellence
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Consistently provides quality work products
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Adapts behaviour to reflect the style of others to foster effective working relationships
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Finds the most efficient and practical means of overcoming challenges
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Customer focus
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Actively looks for solutions to customer problems
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Seeks to further knowledge of customer needs
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Builds relationships with customers and responds to needs by demonstrating tact, empathy and professionalism
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Business results
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Seeks the best and most direct option to accomplish tasks
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Demonstrates effective organisation skills
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Applies logic and draws accurate conclusions from information
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Collaboration
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Helps others succeed
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Approaches change in a positive manner
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Listens for and acts on key information
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Strong foundations
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Holds self and others accountable to ethical standards
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Takes ownership and accountability for own development
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Shows accountability and resilience in achieving goals
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#J-*****-Ljbffr

📌 Office Manager (Victoria)
🏢 Markel
📍 Victoria