Job Description
Your Impact
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At RMS, our APAC customer base spans thousands of properties across the region, and the commercial opportunity within it is significant. You will work across a portfolio of valued accounts, driving expansion and securing renewals at scale, with the backing of a strong Customer Success team and the autonomy to help shape how this function grows.
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If you are commercially driven, energised by building, and want to make a genuine impact in a fast-growing company that values the people doing it, this role is for you.
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What you'll be doing
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Identify, qualify, and convert expansion opportunities across the APAC customer base, working alongside Customer Success Managers who already hold strong relationships with the accounts you will be growing.
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Own and manage a structured book of renewals across key APAC accounts, running structured renewal processes and negotiating multi-year agreements.
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Build and maintain a healthy, well-documented expansion pipeline with clear forward visibility by account, vertical, and product.
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Work with Marketing and leadership to test outreach plays, value propositions, and campaign triggers, sharing what lands in market and what does not, in real time.
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Serve as the primary commercial point of contact for assigned accounts, building multi-threaded relationships across operational, IT, finance, and executive stakeholders.
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Act as a structured feedback channel from the APAC market to Product, surfacing the features and capabilities most likely to unlock expansion and improve renewal outcomes.
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Maintain rigorous CRM discipline in HubSpot, keeping pipeline, renewal timelines, and risk flags accurate and current at all times.
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Contribute to building the playbooks, cadences, and approaches that will define how RMS grows commercially within its existing base.
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What you'll bring
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Demonstrated experience in a commercial account management or renewals role, ideally within SaaS or technology.
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A track record of owning and growing a portfolio of accounts with measurable outcomes against GRR, NRR, expansion ARR, or equivalent targets.
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Experience identifying and converting expansion or upsell opportunities within an existing customer base, not just managing what is already in front of you.
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Comfort engaging across a range of stakeholder levels, from operational contacts through to property group executives, and adapting your approach accordingly.
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An entrepreneurial, test-and-learn mindset. You do not need a fully formed playbook to get started and you are comfortable building as you go.
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Strong CRM discipline. You keep your pipeline honest, your data clean, and your forecasts accurate.
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Experience working across APAC markets and an understanding of regional business culture.
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Why RMS?
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Growth and Progression
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You will have the chance to expand your scope, develop new skills, and progress your career as the business scales.
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Ownership and Autonomy
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You are trusted to own your work and make decisions. We value accountability, initiative, and people who take pride in delivering outcomes.
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Work That Matters
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Your work will have visible impact. You will contribute to meaningful initiatives that shape how our platform evolves and how customers succeed.
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Exposure to AI and Modern Ways of Working
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We actively invest in AI-enabled capabilities and smarter ways of working, giving you the opportunity to learn, adapt, and build skills that matter for the future.
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Adaptable, Hybrid Working
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We support flexible ways of working, balancing focus time at home with collaboration and connection when working together in person.
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Inclusive and Supportive Culture
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We are collaborative, down-to-earth, and supportive. Diverse perspectives are welcomed, ideas are encouraged, and people are treated with respect.
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📌 Key Account Manager (Victoria)
🏢 RMS
📍 Victoria