Job Description
Overview
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Join to apply for the Principal Technology Officer role at eHealth Queensland.
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Provide effective and efficient ICT support services across Queensland. This role primarily provides in office and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.
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Key Responsibilities
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Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
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Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
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Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures.
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Whilst part of a broader team, the position requires being able to work with minimal supervision and a substantial commitment to self-management in prioritising and managing workloads, commuting to supported sites and being able to represent eHealth Queensland in communications with senior staff within the HHS as required.
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How you will be assessed
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Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
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Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
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Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
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Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
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Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including
supervising/mentoring
of junior staff, and enhance the provision of quality client service in a team environment.
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Within Networks and Unified Communications, the responsibilities are, but are not limited to: design, configure, build, manage and troubleshoot enterprise class networks that include voice, video, data and messaging services utilising WAN, LAN, WWAN, WLAN, IP Telephony and critical messaging systems.
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Technologies used
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LAN/WLAN components (Queensland Health utilises Cisco and Alcatel-Lucent products dependent on the site);
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WLAN Controllers;
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Alcatel-Lucent and/or Cisco Voice solutions;
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Paging and messaging systems;
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DHCP; and
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Monitoring tools such as Cisco Prime, SolarWinds.
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Seniority level
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Mid-Senior level
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Employment type
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Full-time
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Job function
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Information Technology
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Industries
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Hospitals and Health Care
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📌 Principal Technology Officer (Queensland)
🏢 eHealth Queensland
📍 Queensland