VIC, Keilor East Leisure Centre - Keilor East VIC ****
Are you passionate about promoting aquatic and leisure activities to the community?
Do you possess the skills and ability to build, develop and lead an enthusiastic team?
A generous remuneration package including incentives to attract the right applicant
Part time position available
The Role
The
Sales and Guest Experience Coordinator
reports directly to the Sales and Guest Experience Manager, who leads a team to deliver exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter.
The Sales and Guest Experience Coordinator will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility.
The role will be 25 hours part time per week.
Weekend and weeknight availability is desired
About You
The person will be required to work in line with peak periods to meet community needs.
This role will involve a mix of evening and weekend work.
The role is structured to be a people driven leadership role.
The ideal candidate will have strong written and verbal communication skills and an ability to monitor and track performance through data and process adhesion.
The person will be able to motivate, inspire and deliver training.
The candidate will ideally be experienced in the health, fitness, leisure or recreation industry in a management, sales, marketing or customer service team leader.
Key Accountabilities




Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences in line with Belgravia Leisure's Guest Experience Charter
Meet the set new member and growth targets on a daily/weekly/monthly basis
Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
Assist in lead generation through digital and traditional marketing activities
Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility
Set rosters in line with the business budgets
Attending and participating in centre senior leadership meetings and projects
Compiling and presenting monthly reports
Skillset
Experience in a sales and customer facing environment
Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded
A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards
Experienced in motivating teams to reach targets




A people person with exceptional interpersonal skills
Experience in using social media platforms
Flexible to work days/evenings and weekends
National Police Check and Working with Children Check
First aid and CPR
Experience in team leadership, training and development
The Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a solid community citizen.
With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
We are committed to providing a child safe environment.
Please refer to our child safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit.
We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.
We're happy to adjust our recruitment process to support accessibility needs - reach out to us ******.
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📌 Sales & Guest Experience Coordinator (Victoria)
🏢 Belgravia Leisure
📍 Victoria