At
InterContinental Melbourne The Rialto
, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne.
As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the
InterContinental®
brand, inspired by decades of international know-how and rich local insights.
Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every prospect to deliver personal and enriching experiences.
If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Front Office team.
Your Day to Day
As a
Front Office Supervisor
, you'll be responsible for the operational efficiency of all Front Office areas during your shift and the delivery of exceptional guest experiences.
Conduct shift briefings to ensure hotel activities, arrivals, departures, VIP guests, and operational requirements are communicated effectively
Supervise Front Office operations during assigned shifts to ensure smooth and efficient service delivery
Deliver exceptional guest service and ensure guest satisfaction remains the highest priority at all times
Ensure IHG One Rewards members, return guests, and VIPs are recognised and provided with personalised service
Support the training, coaching, and development of Front Office colleagues to maintain high service standards
Handle guest requests, concerns,



and complaints professionally, resolving issues promptly and effectively
Support cash handling, banking, cashiering, and financial control procedures in accordance with hotel policies
Manage irregular payment situations and ensure compliance with hotel credit and payment procedures
Guide team members on cash security procedures and financial processes
Assist with debtor control and account administration as required
Maintain accurate guest records and profiles to support personalised service delivery
Ensure information relating to hotel facilities, services, and local events is current and readily available
Coordinate and supervise group arrivals, departures, and room allocations
Compile occupancy statistics and prepare operational reports as required
Monitor Front Office systems and procedures to ensure efficiency and compliance with brand standards
Establish and maintain effective working relationships with colleagues and departments across the hotel
Support the Front Office leadership team with departmental projects and continuous improvement initiatives
Complete ad-hoc duties as required to support the successful operation of the hotel
What We Need From You
Previous experience in a Front Office, Guest Services,



or Hotel Operations role
Demonstrated leadership or supervisory experience within a hotel environment is highly regarded
A passion for hospitality and delivering exceptional guest experiences
Strong verbal and written communication skills
Ability to interact confidently and professionally with guests, colleagues, and external stakeholders
Excellent problem-solving, organisational, and decision‐making abilities
Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
Sound understanding of Front Office operations, procedures, and guest service standards
Experience using hotel property management systems is highly regarded
Proven ability to motivate, coach, and develop team members
Flexibility to work a rotating roster, including evenings, weekends, overnight shifts, and public holidays
Must have the legal right to live and work in Australia
What We Offer
Paid Birthday Leave
Enhanced parental leave program
Proactive paid wellness and mental health days
Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
An immense colleague discounts platform for all your favourite brands and retailers
Ongoing learning and development opportunities to support your career growth within IHG
Transfer of entitlements as you move and grow within the IHG family
We are proud to be
InterContinental Melbourne The Rialto
and proud to be
IHG
, and we know you will be too.
#J-*****-Ljbffr

📌 Front Office Supervisor | Full Time | Intercontinental Melbourne The Rialto
🏢 Intercontinental Hotels Group
📍 Melbourne