About the Role
Start date: 31/08/2026.
Location: Scoresby, VIC.
Employment type: Permanent, Full‐Time.
Work arrangement: Hybrid.
As a Toyota Finance Australia Customer Operations Representative, you will service the needs of our customers across a variety of brands at our Caribbean Park office in Scoresby.
The contact centre operates Monday to Friday from 8:30am to 7pm.
Availability during these hours is required.
What Your Journey Will Look Like
As part of your application you will complete an assessment to evaluate your skills before day one, followed by realistic role simulations.
Once hired you will start with a 2‐week classroom period covering products, processes and systems, then a week transitioning to your team in a mentoring hub, followed by 4–6 weeks of coaching and support.
At the 6‐month mark you may be upskilled into insurance or retention activities with a salary increase.
After a minimum of 12 months, we can help you build a development plan for other roles within Toyota Finance.
What You'll Be Doing
You will take up to ***** calls/emails per day and achieve key metrics including average handling time, quality assurance, roster adherence and post‐call customer surveys.
You will:
Engage with customers to provide solutions to their car loan & insurance queries
Assist customers in meeting their vehicle finance needs
Provide excellent customer service at all times
Contribute to the success of our business through making recommendations for improvement and taking ownership of your own results
Meet the high standards expected within our culture and customer expectations such as call handling times and call quality
What We're Looking For
We value diverse experiences and backgrounds.
You should bring:
Strong customer‐service experience with a customer‐first mindset




The ability to confidently manage challenging customer conversations in a professional manner
Excellent verbal and written communication skills
Strong active listening, rapport‐building and problem‐solving abilities
Experience working in a fast‐paced or KPI‐driven environment
Confidence using Microsoft Office applications and multiple systems simultaneously
Strong organisational skills and attention to detail
The ability to work both independently and as part of a team
A positive attitude and willingness to learn, adapt and continuously develop
Previous contact centre experience is advantageous; however, we also welcome candidates from customer‐focused environments such as retail, hospitality, banking and financial services, administration, insurance, customer service and support roles
What's In It For You (Benefits)
Hybrid working arrangements
26 weeks paid primary carer's leave and 8 weeks paid secondary carer's leave
Discounted novated‐style vehicle leasing with the chance to drive a new Toyota every 11 months
Discounted vehicle purchase programmes for you and your family
Professional development programmes, study assistance and paid study leave
Access to Australian Institute of Management courses
Internal mobility, secondments and job rotation opportunities
Discounted private health insurance
Employee Assistance Programme and mental health support services for you and your family
Annual salary reviews and performance‐based reward opportunities
State‐based social clubs and employee events
Flexible "dress for your day" approach
Modern office facilities, collaborative workspaces, premium coffee options, recreational areas and wellbeing spaces
Equal Opportunity Employer
Toyota is an endorsed employer for all women.
Please review the Work180 website for further information.
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📌 Customer Operations Representative (Melbourne)
🏢 Toyota Finance Australia
📍 Melbourne