Service Owner, Product Change & Delivery
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Job Description
Create your best future and join Westpac as a Service Owner, Product Change & Delivery.
What's the role?
Ready to help shape the future of Business Lending?
As a Service Owner, Product Change & Delivery, you'll lead initiatives that improve experiences for both customers and bankers while supporting key business priorities.
You'll own initiative roadmaps from concept to delivery, bringing together teams across the bank to deliver meaningful outcomes.
Working in a fast paced and collaborative environment, you'll champion customer focused solutions, support strong governance and help ensure change is successfully embedded across the business.
This is a permanent full-time role with versatile hybrid working arrangements.
You can be based in Sydney / Warrane, Gadigal Country, Melbourne / Naarm, Wurundjeri Country, Brisbane / Mian jin, Turrbal and Jagera Country or Adelaide / Tarndanya, Kaurna Country.
What do I need?
Experience leading strategic initiatives within complex organisations
Ability to design and deliver customer focused solutions
Robust understanding of risk, compliance and governance frameworks
Experience managing delivery backlogs and collaborating across teams
Excellent stakeholder engagement, communication and influencing skills




We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return we're committed to making Westpac the best place to work in the country.
Here are just a few of the ways we're already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
Create your future today
We're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, sustainability and flexibility' section.
We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.
We encourage you to apply as soon as possible
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📌 Service Owner, Product Change & Delivery (New South Wales)
🏢 Westpac Group
📍 New South Wales