Who we are
DigiCert is a global leader in intelligent trust.
We protect the digital world by ensuring the security, privacy, and authenticity of every interaction.
Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents.
Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at
Job summary
The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment.
This role focuses on customer onboarding and helping users feel confident and successful using the platform.
The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.
This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.
What you will do
Customer Onboarding & Adoption Support
current customers during their onboarding journey
Join or lead onboarding kick-off calls to understand customer goals and expectations
Walk customers through platform features, navigation and key workflows
Help customers understand how to use the platform for their specific needs
Encourage early usage and engagement across customer users
Customer Education & Training
Deliver walk-through sessions
Share training materials, guides and help resources
Answer "how do I" questions and explain product features in simple terms




Reinforce best practices and common use cases
Communication & Coordination
Act as a friendly, reliable point of contact during onboarding
Co-ordinate with Validation teams to ensure required validation steps are completed
Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational
Work with Support or Deployment teams when technical questions arise (without owning the fix)
Documentation & Handover
Keep customer notes and onboarding progress up to date in internal systems
Confirm when customers have completed onboarding and are ready for next steps
Required
2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
Strong communication skills and confidence speaking with customers
Friendly, helpful, and professional attitude
Organized with good attention to detail
Comfortable learning new systems and explaining it to others
Interest in customer success, onboarding, or SaaS roles
Experience delivering training, demos, or presentationsFamiliarity with CRM or customer success tools
Benefits
DigiCert offers a competitive benefits package for all of our full-time employees.
Private Health Insurance
Employee Assistance Program
Education Support Program
Headspace membership
Novated Leasing
Gym Allowance
Life Insurance
Disability Insurance
Three recharge days per year
Moving Leave
Study Leave
Paid Maternity/Paternity Leave
Flexible/Hybrid work environment
#J-*****-Ljbffr

📌 Associate Customer Success Manager (Melbourne)
🏢 Doist
📍 Melbourne