Customer Service / Order Management Specialist
Company:
BASF
Location:
Southbank, Melbourne
Work Type:
Hybrid (3 days office / 2 days WFH)
About BASF
BASF is the world's leading chemical company, combining economic success with environmental protection and social responsibility.
With over 150 years of innovation, BASF creates chemistry for a sustainable future, supplying products and solutions across industries including agriculture, manufacturing, construction, automotive, and consumer goods.
Based in our modern Southbank office, this role offers the opportunity to work closely with customers, sales, and supply chain teams while supporting major accounts and contributing directly to customer satisfaction and business performance.
About the Role
BASF is seeking an experienced and proactive
Customer Service / Order Management Specialist
to join our cooperative supply chain team based in Southbank.
This role is responsible for managing customer orders for a dedicated portfolio of major accounts while partnering closely with Sales, Planning, and Supply Chain teams.
You will be a key point of contact for customers, ensuring accurate order processing, timely deliveries, and effective resolution of issues in a fast-paced environment.
Key Responsibilities
Manage end-to-end customer orders for an allocated group of customers
Process new orders, forward orders, allocations, and delivery creation
Provide phone and email-based customer support




Work closely with the Sales team to manage allocations and priorities
Gather and share market and customer feedback with internal stakeholders
Support major accounts with a high level of service and responsiveness
Collaborate daily with Supply Chain and Planning teams to ensure optimal service outcomes
Proactively identify issues and implement effective solutions
Skills & Experience
Proven experience in a Customer Service, Order Management, or Supply Chain role
Experience using SAP (Must have)
Strong communication skills, both written and verbal
High attention to detail with strong organisational skills
Ability to manage multiple tasks simultaneously and think on your feet
Proactive mindset with the initiative to act on feedback and improve processes
Strong team player who thrives in a collaborative environment
What We Offer
Hybrid working model (3 days onsite / 2 days remote)
Modern Southbank office location
Competitive salary package
Opportunity to work with a global, values-driven organisation
Supportive team culture with exposure to major customers and complex supply chains
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at .
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