JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Operations Lead – Office Leasing
At JLL, we're transforming how commercial real estate operates, and our Office Leasing platform provides access to premier opportunities and market-leading clients that are unmatched in the industry.
The Opportunity: We're seeking an Operations Lead to join our dynamic national Office Leasing team.
You'll drive strategic growth initiatives and operational excellence across all states, directly influencing how we deliver exceptional client experiences and drive business performance.
Working in partnership with our Head of Office Leasing and Head of Growth, you'll leverage JLL's advanced business systems and collaborative culture to create superior value for our teams and clients nationwide.
Core Responsibilities
Strategic Leadership & Growth: Partner with leadership to implement business growth objectives across all Australian states
Manage and oversee State Operations Managers, driving unified delivery of strategic Office Leasing priorities
Champion adoption of JLL Business Services (Data COE, Bid COE & Design COE) and best practice processes
Successfully contribute to income growth through strategic initiatives that secure constant market visibility
Support "One JLL" cross-sell initiatives through enhanced processes and communication
Enable teams with streamlined onboarding and training processes for new agents,



analysts and operations managers
Manage national onboarding of Operations team members, aligning with broader business priorities
Host monthly Operations & Growth calls with local support teams, tracking progress on key strategic projects
Oversee monthly Townhalls in partnership with Head of Office Leasing
Track and report on key operations metrics including training completion, system and process adoption rates and engagement scores nationally
Enhance client experience through streamlined templates, data insights and process improvements
Streamline administrative processes to support industry-leading client experience standards
Collaborate with Pursuits and local Operations managers to execute strategic client engagement events
Support national client engagement activities and cross-state collaboration opportunities
Manage consistency across Australian Office Leasing business for key internal and external events including conferences
Actively lead Leasing Advisory technology integration projects to streamline interdepartmental workflows
Manage refreshed SharePoint platform implementation with focus on cross-state knowledge sharing
Oversee template library refresh project including Cap Statements, pitch content and case studies
Establish best practice documentation and sharing protocols
Your Profile
5+ years' experience in Operations Management
Experience leading operations in large organizations and commercial agencies is highly regarded.
Strong written and verbal communication skills




Continuous drive for efficiency and process improvement
Experience in driving change, adoption and clear processes for teams
Advanced skills with Microsoft Office Suite (Word, PowerPoint & Excel)
Exceptional attention to detail and commitment to accuracy
Ability to work with tight timeframes and deadlines
Strong time and project management capabilities
Outstanding interpersonal skills and ability to engage stakeholders at all levels
What JLL Can Offer You
Recognition perks
Corporate discounts and offers 'You' Days
Health & Wellbeing programs
Learning & Development platforms
Mentorship from industry-leading professionals
Paid time off for volunteer work
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.
We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Location: On-site –Melbourne, VIC, Sydney, NSW
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ******.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page.
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📌 National Operations Manager (New South Wales)
🏢 Jll
📍 New South Wales