Job Description
As a Customer Success Executive (CSE), you will be responsible for managing and growing the product related aspects of the renewals business for HCL Software products.
n
You will work closely with our most valued High-Touch customers, and other customers when required, ensuring their continued product satisfaction and enabling maximum renewal rates. Your primary objectives will be to foster solid customer relationships with product stakeholders
n
(technical and business users if appropriate); ensure proper adoption of our products; identify expansion opportunities; early identification and management of attrition risk; and to drive
n
revenue growth through successful renewals.
n
Locations: open for Melbourne and Sydney locations (East Coast of Australia)
n
Qualifications:
n
n
5-10+ year's experience in client relationship and services quality management in large international organizations.
n
Build and deliver compelling customer programs aiming at portfolio satisfaction, retention and development.
n
Specialized in digital transformation, software
implementation/adoption
and projects focusing on change management, KPI and process improvements.
n
n
Responsibilities:
n
CSEs will:
n
n
Develop and implement product-related strategies to achieve high renewal rates and minimize attrition.
n
Build and maintain strong relationships with existing customers, serving as their primary point of contact for product-related adoption, consumption, and renewal discussions.
n
Proactively engage with customers to understand their evolving business and product needs, challenges, and future objectives.
n
Conduct regular business reviews to demonstrate the value of our software products and identify opportunities for upselling and cross-selling.
n
Collaborate with the fractal management team to develop account plans and renewal strategies.



This collaboration will include the incumbent business partners when required.
n
Work together with the Renewal Managers, business partners and Client Directors to negotiate renewal terms and pricing in alignment with customer expectations and the policies of HCL Software.
n
Work together with the Customer Journey team to monitor product usage and adoption patterns to identify potential attrition risks and take proactive measures to mitigate them.
n
Stay informed about industry trends, competitor offerings, and customer feedback to provide input into product development and enhancement initiatives.
n
Collaborate with internal teams, including sales, marketing, product management, training, and customer support, to ensure a seamless customer experience.
n
Maintain knowledge and adherence to the policies and best practices of HCL Software.
n
n
Skills:
n
n
Proficiency in understanding both software products with their licensing models, together with technical architectures and technology stacks.
n
Strong communication skills, with the ability to build rapport and influence decision-making.
n
Excellent customer relationship management skills, with a customer-centric mindset and a genuine passion for delivering exceptional service.
n
Analytical mindset with the ability to leverage data and metrics to drive decision-making.
n
Self-motivated, proactive, and able to work independently as well as part of a team.
n
n
Candidate Data Privacy Notice
n

-privacy-notice
n
Seniority level
n
n
Seniority level
Mid-Senior leveln
n
Employment type
n
n




Employment type
Full-timen
n
Job function
n
n
Job function
Information Technologyn
Industries
Software Developmentn
n
Referrals increase your chances of interviewing at HCLSoftware by 2x
n
Sign in to set job alerts for "Customer Success Executive" roles.
n
Sydney, New South Wales, Australia 1 month ago
n
Australia A$140,******-A$150,******** week ago
n
Melbourne, Victoria, Australia 4 weeks ago
n
Melbourne, Victoria, Australia 4 days ago
n
Senior Manager, Customer Experience- APAC
n
Australia $100,******-$150,******** week ago
n
Sydney, New South Wales, Australia 2 days ago
n
Sydney, New South Wales, Australia 2 days ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Melbourne, Victoria, Australia 2 weeks ago
n
Senior Customer Success Manager, APAC (Remote)
n
Sydney, New South Wales, Australia 2 weeks ago
n
Principal Customer Success Manager, ANZ (Melbourne based)
n
Brisbane, Queensland, Australia 2 weeks ago
n
Adelaide, South Australia, Australia 2 weeks ago
n
Brisbane, Queensland, Australia 2 weeks ago
n
Perth, Western Australia, Australia 2 weeks ago
n
Senior Strategic Customer Success Advisor (Remote)
n
No Regrets, Queensland, Australia 4 days ago
n
Melbourne, Victoria, Australia 2 weeks ago
n
Canberra, Australian Capital Territory, Australia 2 weeks ago
n
Adelaide, South Australia, Australia 2 weeks ago
n
Perth, Western Australia, Australia 2 weeks ago
n
Canberra, Australian Capital Territory, Australia 2 weeks ago
n
Melbourne, Victoria, Australia 1 month ago
n
Expression of Interest - Account Executive
n
Adelaide, South Australia, Australia 1 week ago
n
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-*****-Ljbffr

📌 Customer Success Executive (Domino) (New South Wales)
🏢 Hclsoftware
📍 New South Wales