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Onboard Customer Service Supervisor Bundaberg - Queensland Rail
Req.
Id: *****
Date: 18 Aug ****
Location: Bundaberg, QLD, AU, ****
Company: Queensland Rail
You'll connect Queensland.
We'll connect you to an amazing career.
At Queensland Rail, connection is at the heart of everything we do—and it starts with you.
Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.
Learn more about Queensland Rail's purpose, people and progress - watch our short video here.
About the Role
Join us as a Onboard Customer Service Supervisor (internally known as Passenger Services Supervisor (Relief)) based in Bundaberg.
You'll lead onboard teams to ensure world-class service on iconic trains like the Bundaberg and Rockhampton tilt trains, Spirit of Queensland or Spirit of Outback.
You can expect up to 4-day trips away and the chance to explore Queensland while you work.
This is a
permanent full-time position
.
To see a little preview of the trains that you'll be working on click the links below:
Purpose that Counts.
As a Onboard Customer Service Supervisor, some of your duties will include:
Lead and mentor a team of up to four onboard staff
Deliver exceptional customer service and ensure ticket compliance
Oversee safety, fatigue management, catering, financial and baggage procedures
Manage service disruptions and coordinate train handovers
When not rostered onboard,



you'll assist with operational and customer service duties, including Station Assistant responsibilities
Base annual salary of $83,657 + *****% super with potential to earn up to $130,000 per year + *****% super (including allowances)
Travel discounts and lifestyle perks through QRI
Access to 280+ gyms and pools with Fitness Passport
Be part of a team that truly connects communities
5 weeks annual leave
Permanent full-time position with a rotating roster of days, overnight shifts, weekends and public holidays.
The roster will be provided one week in advance so flexibility is essential.
We are looking to connect with someone who has:
Proven leadership experience in a customer service environment
Demonstrated ability to provide high-quality customer service in a fast-paced environment
Robust interpersonal, communication, problem-solving, time management and decision-making skills in a semi-autonomous environment
Experience managing operational compliance, safety or financial procedures
The ability to handle customer or team member conflict in an objective and professional manner
Flexibility for rotating rosters including days, late afternoons, weekends and public holidays




You must currently hold or be willing to obtain the following certificates prior to employment:
Advanced resuscitation
Provide basic emergency life support
CPR
First aid
Food hygiene and
Responsible service of alcohol (RSA)
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing.
The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.
We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to ******.
Please do not email your application.
We can only accept applications received via our website.
Queensland Rail pays its respect to Elders past and present.
Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve.
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📌 Onboard Customer Service Supervisor Bundaberg - Queensland Rail (Bundaberg Central)
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📍 Bundaberg Central