Job Description
So many reasons to CHUse CHU! We're Australia's first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability. A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you're joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.
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All about CHU CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award ********* & Claims Team of the Year ****, plus Excellent in Environment, Social and Governance Change winners for ****. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.
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About the Role
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When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture.
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Responsibilities
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Managing a portfolio of work,



using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement.
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Active involvement in developing and implementing assessing processes that drive an outstanding CHU customer experience.
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Completion of onsite strata assessments, confirming extent, cause and nature of losses.
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Collation of information and evidence to make determinations (including indemnity and recovery).
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Formulation of scope of works as appropriate.
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Settlement and completion of files in accordance with internal protocols.
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Compilation of reporting and maintenance of records.
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Policy interpretation and provision of recommendations.
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Qualifications
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Relevant tertiary qualifications or equivalent knowledge.
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Minimum of 3 years of property claims handling experience / 3 years Loss Adjusting.
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Required Skills
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Experience with commercial and catastrophe claims.
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Research and investigative abilities; negotiating, conflict resolution and persuasive abilities.
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Superior verbal and written communication skills, including large-group presentation skills.
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A full driver's licence and ability to be mobile with travel.
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Preferred Skills
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AICLA Diploma in Loss Adjusting or qualifications attained through ANZIIF.
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Thorough knowledge of commercial and residential construction industries.
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Knowledge of property claims law and jurisdictional issues.
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Pay range and compensation package
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To support and reward you, we offer:
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Work where suits you best - we are proud of our leading, inclusive and adaptable hybrid work model.
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Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days.
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Hard work deserves recognition - competitive salary packaging and annual bonus scheme.
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Grow your future savings - employer matched superannuation contributions.
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Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life's ups and downs.
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Celebrate the joy of parenthood - 18 weeks paid parental leave.
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We support your charitable work - access to a paid volunteer day each year.
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Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance.
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Grow with us - professional development and study assistance and study leave.
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Support when you need it most - extensive health and wellbeing initiatives.
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Diversify your experience - Work and Travel Adventure Program, Career Breaks.
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Family first - CHU are accredited as a Family Inclusive Workplace *******.
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You can be you - CHU are recognised as an Inclusive Employer ******* by the Diversity Council Australia.
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For further information, head to the benefits section of our careers page.
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Equal Opportunity Statement
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CHU is committed to diversity and inclusivity.
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📌 Loss Adjuster (New South Wales)
🏢 CHU Underwriting Agencies
📍 New South Wales