Job Description
As Senior Network Security Engineer you are accountable for providing comprehensive customer support services, security
platform/technology
administration, capacity management, fault investigation & analysis, specialising in the core network (route/switch), wireless, load balancing and
network/application
security technologies - providing timely updates and ensuring the fault is given the correct level of priority and attention according to their contracted service level agreements (SLAs). This is a demanding support position with the ability to articulate solutions clearly and confidently to Cube customers with a high degree of technical knowledge across a broad range of technologies and products.
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The role is a permanent position within our Managed Service Team. Having experience across with Juniper, Palo Alto and Fortinet is a must
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Primary Objectives: -
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Log all incidents into ITSM (IT Service Management) tool (reactive or proactive) according to the entitlement of service
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Correctly logging incidents and service requests, categorising and prioritising them in line with customer contract, priority, and impact and service level agreements with the customer
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Proactively monitoring (event management) and recording alerts into ITSM generated from network monitoring and management tools.
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Attempt to diagnose and resolve escalated 2nd level incidents to existing problems or known errors.
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Dealing with incoming incidents in a professional, courteous manner over the phone and via email
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Industry Experience & Skills
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5+ years of customer-facing experience working closely to understand their business and technical requirements to then develop solutions
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5+ years of practical hands-on experience in lifecycle managing, supporting, and troubleshooting core network (route/switch), wireless and
network/application
security technologies
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Proven experience with Palo Alto or Juniper route and switch technologies
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Proven experience with Cisco security products (including ASA, and ISE) with a strong preference for relevant certifications
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Experience with load balancing technology (i.e.: F5 or NetScaler)
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Technical
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Relevant current industry certifications are essential in 2 or more of the following
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Juniper Certifications – JNCIA, JNCIE
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Palo Alto Certifications – PCNSE
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Experience in using Service Now.
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Experience in Network Management (i.e. SolarWinds and Nagios).
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Cube Networks is an Equal Chance Employer. We value diversity and are committed to creating an inclusive workplace for all.
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📌 Senior Network Security Engineer (Victoria)
🏢 Cube Networks
📍 Victoria