Job Description
3 weeks ago Be among the first 25 applicants
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Certus Recruitment Group provided pay range
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This range is provided by Certus Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Base pay range
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A$120,******/yr - A$160,******/yr
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Direct message the job poster from Certus Recruitment Group
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Director - Technology Recruitment (Australia) | 12+ years Recruitment Experience | B.Com, LL.B., M.Acc. |
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Work for this great well-known product Australian organisation where you will get the chance to work within an creative, transparent and high performing team environment. You will join the team as a Backend Support Engineer and are given the chance to really take ownership, drive and influence. This role is open to candidates in Sydney (only) or open to relocating to Sydney who is open to working 2-3 days per week in the office
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Work from office in Sydney CBD, 2-3 days per week in the office (hybrid working)
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No overseas candidates, open to sponsoring local candidates with the right experience
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Salary: $120,000-$150,000 base + super maximum + bonuses
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About the Role
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We're looking for a Backend Support Engineer to join our team and help us maintain the performance, reliability, and quality of our core products. You'll play a key role in identifying and resolving backend issues, supporting our customer service team with technical queries, and helping build long-term solutions to minimize future incidents.
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This is a hands-on technical role where your problem-solving skills and collaborative mindset will have a direct impact on both our customers and internal teams. You'll be part of a supportive and innovative engineering environment with plenty of room for personal and professional development.
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Your Responsibilities:-
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Investigate, troubleshoot, and resolve backend issues in production and staging environments
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Partner with customer support to diagnose and resolve user-reported bugs
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Continuously improve existing backend systems to enhance speed, reliability, and scalability
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Analyze recurring issues and develop long-term fixes to prevent repeat occurrences
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Monitor logs, system health, and performance indicators to proactively detect problems
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Document common issues, fixes,



and backend workflows for internal use
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Collaborate with developers to ensure smooth delivery of new features and updates
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Effectively manage your own work, communicate progress, and support your team
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Go (Golang) microservices with gRPC
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GraphQL APIs
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Datadog for monitoring and observability
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React Native and React for front-end interfaces
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What We're Looking For:-
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While experience with our specific tools is ideal, we know great engineers can adapt quickly. If you're a skilled backend support engineer (developer) with a passion for problem-solving, we'd love to hear from you.
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Our ideal candidate will have:-
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3+ years of experience in backend development or in a support-focused engineering role
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Familiarity with some of the technologies in our stack (or similar)
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Experience with monitoring and observability tools
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DevOps or Site Reliability Engineering (SRE) experience is a bonus
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Strong analytical and debugging skills
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Ability to take initiative, manage time well, and work independently
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Excellent communication and team collaboration skills
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Please Note:-
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This position is only open to candidates currently residing in Australia. We are not accepting applications from overseas at this time.
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This is a permanent full time opportunity and will suit a Backend Support Engineer who is seeking to take their role to the next level. Click APPLY Now.
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Contact Charmaine Thum on ************ or email
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Seniority level
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Seniority level
Mid-Senior leveln
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Employment type
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Employment type
Full-timen
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Job function
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Job function
Information Technologyn
Industries
Technology, Information and Median
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📌 Backend Support Engineer (New South Wales)
🏢 Certus Recruitment Group
📍 New South Wales