Job Description
BIC Consolidated is a leading provider of cleaning services, and we are looking for a dedicated and experienced Executive Manager who can join our team in Parramatta, Sydney.
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BIC Consolidated's Core Values & Unique Selling Points
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BICConsolidated drives the industry with innovation and ethical practices, with our core values being Safety, Respect, Team Work, Commitment to Employees, Honesty and Customer Focus.
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Our USP's are within the investment in our people, sustainability, innovation and technology and by ensuring full transparency.
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What you'll do:
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Be responsible for the day‐to‐day management and operation of the site/sites, including ensuring the performance of contracts, meeting all relevant contract and Company KPI's, handling of complaints and dealing with employment‐related matters.
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Liaise with your direct report to establish the budgets for Operations, follow up the budget on a regular basis and make the necessary adjustments to existing contracts.
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Be the first point of contact for Clients and liaise with Clients to build, maintain and enhance strong long‐term relationships.
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Control attendance of employees at the various worksites and make the necessary arrangements to cover the job when a cleaner fails to show up for work.
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Provide the necessary training and support for new and existing managers and supervisors, with focus on maintaining the Company's strategic goals.
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Monitor and report on performance of contracted services such as waste removal and window cleaning and ensure they are complying with the Company's Operating Systems.
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Personal Attributes and Skills:
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You must possess sound knowledge and understanding of operations in the cleaning industry and have exceptional customer service, along with the ability to set goals, lead and develop others.
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Excellent organisation and communication skills.
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Strong influencer and the ability to build relationships.
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Managerial and leadership skills.
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Minimum 3 years' experience in commercial cleaning operations at Supervisory or Management level.
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Solid computer skills and ability to use operational systems.
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Understanding of the cleaning specifications relevant to each site.
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Identification of customer needs and challenges.
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Ability to travel within assigned regions.
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📌 Executive Manager - Cleaning (Sydney)
🏢 BIC Consolidated
📍 Sydney