Job Description
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Full‐Time | Rockhampton QLD | $*****ph + Super
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Join a team that puts people first! Our Rockhampton Service Centre is growing, and we're looking for a confident, customer‐focused professional who thrives in a hands‐on, fast‐paced environment. If you're passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your opportunity to shine.
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Why You'll Love Working With Us
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Every day, you'll make a real impact. You'll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish. You'll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth.
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What You'll Be Doing
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Deliver warm, professional face‐to‐face customer service
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Welcome customers and visitors with a positive, can‐do attitude
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Respond to enquiries via phone, email, and in person
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Support the Branch Manager with daily operations and admin tasks
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Keep customers updated on delivery lead times
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Conduct vehicle repair inspections
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Understand customer needs and educate them on our full range of services
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Raise job authorities and issue invoices
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Schedule repair bookings and manage workflow
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Resolve customer concerns and follow up on queries
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What You Bring
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Professional presentation and communication skills
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Clear,



confident verbal and written communication
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A current driver's licence (essential)
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Strong problem‐solving skills and a customer‐first mindset
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Ability to support the Service Centre Manager with admin and coordination
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Excellent time management and the ability to prioritise
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Comfort working in a rapid‐paced environment
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Intermediate to advanced Microsoft Office skills
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Full Australian work rights
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Work Requirements
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Weekday hours vary depending on Service Centre needs
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Full‐time hours: Monday–Friday
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Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm
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Ability to work Saturdays when required (overtime paid)
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Full Australian work rights required
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What's In It For You
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A supportive, team‐oriented workplace
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Opportunities for growth and development
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Competitive hourly rate
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Reward and recognition programs
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A role where no two days are the same
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If you're ready to bring your customer service expertise to a team that values quality, teamwork, and genuine care, we'd love to hear from you.
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If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
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At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron,



worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
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Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
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Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo, O'Brien began as a silvering business with a strong commitment to customer satisfaction and employee well‐being. Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company. Today, O'Brien operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since ****, O'Brien has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In **** O'Brien and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien to offer a complete range of a complete range of products and services across Australia. O'Brien is also part of Belron, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
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📌 Customer Experience Expert (Rockhampton)
🏢 O'Brien Glass Industries
📍 Rockhampton