Job Description
You'll take an existing, functional prototype and turn it into a transparent, intuitive, production-ready UX working closely with engineers who value good design, move quickly, and want your input early.
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If you enjoy untangling complex workflows, reducing cognitive load for users, and designing for real operational environments (not just marketing websites), this project will keep you engaged.
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What you'll be working on
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The business is building a web-based "mailroom" application used by organisations such as councils, healthcare providers and enterprise teams to prepare, review and submit high-volume outbound communications across postal and digital channels.
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You'll own UX across key workflows including:
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Uploading documents and creating "packs" (mailing jobs)
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Reviewing extracted data, letters and addresses
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Managing dense configuration, presets and permissions
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Designing extraction, zone selection and validation experiences
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Supporting long-running processes with clear progress states
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Balancing power-user capability with approachability for everyday users
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The focus is on making something complex feel logical, calm and usable without oversimplifying what the product needs to do.
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What you'll do
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Lead UX from discovery through to delivery for a production SaaS web app
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Define information architecture, navigation and terminology
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Map end-to-end user journeys and task flows
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Design wireframes and high‐fidelity UI for complex states (draft, extracting, error, submitted)
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Work closely with developers to ensure designs are realistic, scalable and build‐ready
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Create clear design specs covering states, validation, empty states and accessibility
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Help guide scope, MVP decisions and phased delivery
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What you'll need
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Proven experience designing B2B or SaaS products (not just marketing sites)
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Strong UX thinking across workflows, systems and edge cases
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Confidence working with engineers in a highly collaborative, consultative way
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Ability to simplify dense configuration and operational interfaces
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Experience taking products from prototype to production
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Clear communication skills — this role succeeds on dialogue, not assumptions
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Nice to have (but not essential)
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Familiarity with React‐based design constraints or component libraries
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Experience designing for long‐running or asynchronous system states
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Accessibility‐first thinking (WCAG awareness)
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Initial 3‐6 month contract, with potential to extend
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Darling Harbour office location with hybrid working available
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Mid‐Senior UX Designer level (not suited to junior profiles)
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Why this will stand out on your portfolio
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Real users, real complexity, real constraints
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A product used at scale across enterprise environments
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Genuine influence over how the system works — not just how it looks
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A collaborative team that wants design input, not just execution
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If this sounds like the kind of project where you do your best work, click Apply or get in touch for a confidential discussion.
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📌 User Experience Designer (New South Wales)
🏢 Gybe Consulting
📍 New South Wales