Job Description
Talenza is partnering with a well-established organisation to appoint a Business Process Architect to support a major uplift across B2B sales and customer-facing operations. This is a key role focused on process excellence, operating model design, and embedding best-practice ways of working.
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You'll work with senior stakeholders across business and technology to review current-state processes, identify gaps, and design a target operating model that supports scalable, measurable performance-particularly across B2B sales motions.
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Lead current-state discovery across business processes (workshops, interviews, process mapping).
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Design and document target-state processes aligned to strategic outcomes and customer journeys.
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Review, design, and support implementation of the operating model (process, roles, governance, decision rights, ways of working).
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Bring a explicit view of best-practice process design in a B2B sales environment (e.g., lead-to-order, quote-to-cash, service/fulfilment handoffs,



sales operations).
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Define process standards, controls, measures/KPIs and continuous improvement mechanisms.
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Partner with change, product, delivery and technology teams to ensure process designs are practical, adopted and measurable.
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Proven experience as a Business Architect / Senior Process Analyst / Operating Model specialist in complex environments.
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Strong capability in process architecture, operating model design, and stakeholder facilitation.
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Demonstrated exposure to B2B sales process landscapes (process, governance, tooling alignment).
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Telco or Utilities experience is highly desirable (or similarly regulated / large-scale customer operations).
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Strong documentation skills (process maps, artefacts, standards) and ability to translate ambiguity into structured outcomes.
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📌 Business Architect (Victoria)
🏢 Talenza
📍 Victoria