Job Description
Customer Relationship Management Manager
n
Location: Melbourne, Victoria, Australia
n
Base pay range: A$150,******/yr - A$150,******/yr
n
This range is provided by TALENTD Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
n
We are seeking a Global CRM Manager to establish and lead a newly created role for a leading activewear brand. You will be responsible for building a global CRM programme from the ground up and shaping customer experiences across all touchpoints worldwide.
n
Responsibilities
n
n
Develop and own the global omnichannel CRM strategy, covering lifecycle, segmentation, retention, and loyalty.
n
Lead CRM platforms, integrations, and data management to create a single customer view.
n
Design and optimise personalised, omnichannel customer journeys across digital, retail, and events.
n
Track and improve performance through KPIs,



testing, and insights to drive growth and loyalty.
n
Collaborate with global and regional stakeholders, agencies, and technology partners.
n
n
Qualifications
n
n
8+ years' experience in CRM, retention, or lifecycle marketing, ideally within retail or eCommerce.
n
Proven experience building CRM strategies from scratch at scale, preferably globally.
n
Robust hands‐on knowledge of CRM platforms, CDPs, and data‐driven marketing.
n
Excellent stakeholder management, communication, and project management skills.
n
n
Seniority level
n
Mid‐Senior level
n
Employment type
n
Full‐time
n
Job function
n
Marketing and Advertising
n
Industries
n
Retail Apparel and Fashion
#J-*****-Ljbffr

📌 Customer Relationship Management Manager (Victoria)
🏢 Talentd Recruitment
📍 Victoria