Job Description
Vectiq is strengthening its IT Service Management (ITSM) capability across two key initiatives, supporting service transformation, operational uplift and governance maturity within secure environments.
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We are seeking experienced ITSM professionals to contribute to the design, implementation and optimisation of service management frameworks within complex, enterprise-scale programs.
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Roles Commencing Over the Next 3 - 6 Months
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ITSM Consultants & Architects
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Service Delivery Managers
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ITSM Process Leads
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Service Design Specialists
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Operational Governance Specialists
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Depending on role and seniority, responsibilities may include:
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Development and refinement of core service management disciplines including:n
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Incident, Problem, and Change Management
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Service Request and Catalogue Management
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Design, implementation and uplift of ITSM processes aligned to best practice
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Operational readiness planning and transition-to-support activities
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Development of governance models, reporting structures and performance metrics
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Facilitation of service design workshops and stakeholder engagement sessions
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Creation of service documentation, process maps and operating models
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Identification and delivery of Continuous Service Improvement (CSI) initiatives
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Alignment of ITSM frameworks with enabling platforms (e.g. ServiceNow, BMC, Jira Service Management)
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Experience & Skills
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Demonstrated experience implementing or uplifting ITSM frameworks within enterprise environments
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Robust working knowledge of ITIL principles
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Experience operating within structured, governance-driven delivery environments
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Experience within Federal Government or other secure environments highly regarded
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Current NV1 clearance minimum (NV2 and TSPV highly regarded)
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What We're Looking For
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Professionals who take ownership of service outcomes and operational maturity
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Strong stakeholder engagement and communication capabilityA structured, detail-oriented approach to governance and process design
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Interest in contributing to a growing sovereign IT services capability
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If you're interested in contributing to meaningful service management initiatives within secure environments, send me a message or apply for a confidential discussion.
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📌 Information Technology Service Management Consultant (Canberra)
🏢 Vectiq
📍 Canberra