Job Description
Lime Automation provides building management systems, automation, maintenance, technical support and project services across commercial, healthcare, education and government facilities.
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We are looking for an organised and customer-focused Customer Service & Project Coordinator to join our Bendigo team.
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About Lime Automation
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Lime Automation provides building management systems, automation, maintenance, technical support and project services across commercial, healthcare, education and government facilities.
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We are looking for an organised and customer-focused Customer Service & Project Coordinator to join our Bendigo team.
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About the role
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Reporting to the Customer Services Manager, you will be the central point for coordinating customer enquiries, service tickets, maintenance work, quotations and customer project activities.
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This is not a call-centre role. You will work closely with customers, engineers, technicians, project staff and suppliers to ensure requests are recorded, assigned, followed up and completed.
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Key responsibilities
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Monitor the Customer Services inbox and support phone.
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Create, assign and follow up customer service tickets.
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Keep customers informed about progress, appointments and delays.
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Coordinate technicians, engineers and site visits.
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Monitor ticket priorities, due dates and service-level requirements.
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Schedule planned maintenance and follow up service reports.
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Record quotation requests and monitor quote due dates and follow-ups.
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Assist with trade sales, customer orders, parts and deliveries.
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Support customer projects by coordinating:n
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project documents and correspondence;
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purchase orders and customer approvals;
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project meetings and actions;
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schedules, milestones and customer updates;
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site access and inductions;
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outstanding information, defects and handover documents.
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Ensure customer emails, documents and actions are attached to the correct ticket, site or project.
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Follow up completed work so it can be invoiced promptly.
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Maintain accurate customer, site and project records.
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About you
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You will have:
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Robust experience in customer service, project administration, service coordination or scheduling.
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Strong written and verbal communication skills.
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Excellent organisation and attention to detail.
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The ability to manage several priorities and deadlines.
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Confidence dealing with customers, technicians, engineers and suppliers.
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Good Outlook, Word and Excel skills.
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Experience with a CRM, ticketing, project or job-management system.
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A practical approach and willingness to take ownership of follow-up actions.
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Experience in building services, electrical, HVAC, construction, maintenance or technical services would be an advantage, but training will be provided.
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What we offer
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A full-time Melbourne-based position.
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A varied role across customer service, maintenance and projects.
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Training in building automation and BMS operations.
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The opportunity to help shape Lime's customer service systems and processes.
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Career development into customer service, project coordination or operations management.
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📌 Customer Service & Project Coordinator (South Australia)
🏢 CF Systems
📍 South Australia