Job Description
Key Responsibilities
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Team Leadership & Development
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Lead, coach, and support a team of Field Service Technicians across the Northern territory.
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Conduct performance evaluations, coaching sessions, and skill development plans.
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Ensure optimal workforce planning, route optimization, and daily scheduling.
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Preventive and curative maintenance of products
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Operational Management
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Guarantee efficient execution of on‐site interventions, maintenance, repairs, and installations.
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Monitor operational KPIs (response time, first‐time fix rate, productivity, customer satisfaction).
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Implement continuous improvement initiatives across the region.
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Ensure correct use of service tools, systems, and reporting methods.
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Customer Excellence
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Handle escalated cases and provide second‐level support when needed.
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Promote a customer‐first mindset and ensure all interventions meet quality standards.
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Build strong relationships with key regional partners, clients, and stakeholders.
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Cross‐Functional Collaboration
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Work closely with logistics, planning, quality, technical support, and other regional teams.
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Provide structured feedback to central teams to improve tools, processes, and products.
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Deliver accurate reporting and insights to the National After Sales Manager.
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Compliance, Quality & Safety
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Ensure technicians follow safety procedures, company policies, and industry standards.
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Guarantee accuracy in administrative tasks, documentation, and service reporting.
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Promote a culture of safety and quality within the field service organization.
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Profile & Competencies
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Proven experience in field service execution and management, team leadership, or technical coordination.
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Solid understanding of service operations, on‐site interventions, and customer support.
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Ability to interpret and manage KPIs and leverage data for performance improvement.
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Customer‐oriented mindset with strong problem‐solving abilities.
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Strong communicator, both with technicians and central departments.
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Autonomous, proactive, and able to make decisions with impact.
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Proficiency in Dutch and French (English is an asset).
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What We Offer
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A high‐impact role managing a key strategic region.
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Opportunities for growth and leadership development within the organization.
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A dynamic and supportive work environment.
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Competitive compensation package including benefits and tools for the role (car, laptop, etc. depending on company policy).
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📌 Field Service Team Leader F/M/X (New South Wales)
🏢 Socomec
📍 New South Wales