Job Description
Direct : ************ Ext : 310
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Job Description
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Job Title: Network Support
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Location: Redmond WA
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Duration: Full Time
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Job Description:
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3 + years' Network Engineer experience in supporting production workplace including customer facing or customer support roles.
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Having Azure domain experiences is a big asset.
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Leadership - handle technically challenging and politically sensitive customer situations
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Strong communications skills – Excellent spoken and written English communication skills
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Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
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The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
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Cross-team collaboration
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Experience with networking concepts including Load balancer, Routing, Switching, Security
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Experience and familiarity with networking tools (ping, tracert, wire shark, etc.)
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Understanding geo-redundancy, CDN and VPN technologies (site to site, point to site preferred, leased line)
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Experience and understanding of the OSI model and related concepts
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Additional Information
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All your information will be kept confidential according to EEO guidelines.
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📌 Network Support (Western Australia)
🏢 krg technology
📍 Western Australia