Job Description
Reporting to: Aftermarket Solutions Manager Systems: Integrated ERP, CRM, Inventory, and Field Service Management (FSM) Tools
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Focus: Customer Success, Data Integrity, and Inventory Accuracy
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Aftersales Assistant (Clerk)
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Reporting to: Aftermarket Solutions Manager Systems: Integrated ERP, CRM, Inventory, and Field Service Management (FSM) Tools
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Focus: Customer Success, Data Integrity, and Inventory Accuracy
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The Role
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We are looking for an organised and customer-focused Aftersales Assistant to support our growing aftersales team.
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You will be the friendly first point of contact for customers, suppliers and technicians while helping ensure our parts, orders and business systems remain accurate and up to date.
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This is a varied, hands-on role covering customer service, quoting, purchasing, inventory administration, documentation and general operational support. It would suit someone who enjoys working with people, learning technical products and keeping things organised.
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Key Responsibilities
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The Friendly Voice: Manage incoming phone calls and support tickets with a professional, helpful, and high-energy attitude. You are the first impression, you make it count.
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Data Integrity & Inventory Control: You are the gatekeeper of our inventory management system. You will process Sales Orders and Purchase Orders with total precision. If a part moves physically, it must move in the system. You will lead regular spot-checks to ensure our stock data is always accurate. Follow up pricing, availability, backordered parts and delivery timeframes.
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CRM & Technical Documentation: Keep our customer records and technical library clean. Whether it's updating a site address or organizing new part manuals, you ensure the information is correct and easy for the team to find.
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Operational Support: Prepare documentation for technicians, assist with urgent courier shipments and support general warehouse organisation and process improvement.
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Proactive Communication: Don't wait for the customer to call us. You will provide regular updates on backordered parts, ensuring our clients are never left in the dark during a repair.
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The "Roll Up Your Sleeves" Factor: We are a high-growth team. Whether it's helping pack an urgent courier shipment, labeling new stock, or assisting with a warehouse tidy-up, you're ready to jump in where needed.
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Continuous Improvement: encourages initiative, identifying opportunities, suggesting system enhancements, and improving efficiency.
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Skills & Experience
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Attention to Detail: You have a robust commitment to accuracy. You notice when a part number is a digit off or a stock count doesn't look right, and you take the initiative to fix it.
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Service Excellence:



You enjoy talking to people and building rapport. You can take a stressed customer and put them at ease with clear communication and a helpful tone.
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ERP & CRM Literacy: You are tech-savvy and comfortable navigating modern cloud-based business systems. Previous experience with inventory or helpdesk software is highly valued.
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Industrial Aptitude: You are willing to learn the technical specs of our parts and machinery so you can better support our customers and technicians.
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Efficiency: You can handle a ringing phone while processing an order without losing your place or your attention to detail.
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Soft Skills: Professional written and verbal communication skills. Experience communicating with customers, suppliers and other stakeholders.
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Organised: Good organisation and the ability to manage competing priorities.
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Experience: Previous administration, customer service, parts or inventory experience is highly regarded.
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Why Join Us?
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Direct Impact: You aren't just a number; you are a foundational member of a newly created department.
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Modern Environment: We utilise modern, integrated systems to keep our business moving, no more old-school paper trails.
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Professional Growth: Work directly with the Aftermarket Manager in a role that values your organisational skills and offers real insight into how a technical business operates.
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Training and Professional Development: in-house software and industry training, industry expos, and one-on-one mentorship.
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📌 Aftersales Assistant (Clerk) (Victoria)
🏢 Process Plant Network
📍 Victoria