Job Description
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Location 9 Sherwood Road,Toowong, QLD, ****,Australia
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Job Category Data, Analyst
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Employee Type Permanent (PERM)
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Manage Others No
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Contact information
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Contact Phone .
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Description
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About the Role
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You'll own the end-to-end reporting lifecycle across our contact centre's telephony and digital channels, transforming raw data into reliable datasets, uncovering actionable insights, and presenting compelling narratives that influence strategy at every level.
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This role sits at the intersection of data engineering, analytics, and storytelling . You'll build the foundations, discover what matters, and make it land.
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What You'll Do
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Build scalable data foundations – Design and maintain pipelines, semantic models, and transformations (SQL, BigQuery, Power BI) that turn source data into analytics-ready assets.
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Deliver compelling insights – Analyse contact volumes, service metrics, customer satisfaction, sentiment, and workforce data to surface trends and opportunities that drive performance improvements.
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Tell the story – Create visually stunning dashboards and reports that make complex data accessible to stakeholders from frontline managers to senior executives.
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Drive measurable impact – Provide actionable recommendations that improve customer outcomes, operational efficiency, and commercial performance.
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Leverage AI & automation – Use intelligent tools to accelerate workflows—from code generation to anomaly detection—while applying critical thinking to ensure accuracy and relevance.
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Champion data governance – Uphold standards for data quality, lineage, documentation,



and access controls across all reporting assets.
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What You Bring;
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Technical excellence
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Bachelor's degree in Actuarial Science, Mathematics, Statistics, Computer Science, Data Science, or related field
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Experience with cloud data platforms (Google BigQuery or similar)
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Proficiency in Excel, Power Query, and dimensional data modelling
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Understanding of CI/CD principles and version-controlled deployment
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Familiarity with Jira, GitHub/GitLab, Confluence, and Google Workspace
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Analytical edge
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Strong data visualisation and dashboard design capabilities
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Understanding of data governance principles
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Interest in AI-assisted analytics and automation tools
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Python or scripting experience (desirable)
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Ability to translate complex findings into transparent, audience-appropriate narratives
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Strong stakeholder management across cross-functional teams
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Analytical problem-solver with a creative mindset
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Self-directed with ability to thrive in fast-paced environments
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Location - This role will be based in our Toowong office.
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Extra leave - Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
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Paid parental leave - We support our new parents with paid parental leave and other benefits.
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Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
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Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
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Employee discounts - You'll receive discounts on Budget Direct insurance products.
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Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
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Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
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Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
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About us
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Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
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Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
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We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
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Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
#J-*****-Ljbffr

📌 Data-Driven Reporting Analyst & Insights Translator (Queensland)
🏢 Auto
📍 Queensland