Job Description
The Recovery Specialist plays a key role in supporting best‐practice rehabilitation and recovery approaches across MetLife Australia's Claims Operations. Guided by our purpose — always with you, building a more confident future — and our New Frontier strategy, this role focuses on improving health, recovery and return‐to‐work outcomes while optimising customer experience and commercial performance.
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Working closely with Case Managers, Team Managers and Claims Governance, you will provide clinical expertise, promote early intervention and embed MetLife's 360Health proposition with funds, employers and strategic partners.
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Key Responsibilities
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Provide clinical and recovery expertise to support claims duration management and improved customer recovery outcomes across complex and high‐value claims.
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Champion best‐practice, evidence‐based recovery strategies, coaching and mentoring case managers to drive proactive and positive claims outcomes.
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Manage a targeted portfolio requiring intensive recovery support, including the effective use, cost control and outcome management of external rehabilitation providers.
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Embed early notification, intervention and recovery principles, promoting adoption of the 360Health proposition across operations and key stakeholder channels.
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Contribute to continuous improvement, innovation and capability uplift through insights, case studies,



learning solutions and industry awareness.
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Required Qualifications
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Tertiary qualification in Occupational Therapy, Physiotherapy, Nursing, Social Work, Psychology, Rehabilitation or a related allied health discipline.
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Strong experience in disability case management, injury management and recovery planning within an insurance or rehabilitation context.
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Demonstrated ability to influence recovery outcomes through collaboration with claimants, employers, medical providers and internal stakeholders.
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Excellent communication, coaching and stakeholder engagement skills, with robust organisational and prioritisation capability.
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Comfort using AI‐enabled and digital productivity tools (e.g. Microsoft 365 Copilot or similar) to support efficient work outcomes, with sound judgement and adherence to organisational policies, governance and quality standards.
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Preferred Qualifications
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Experience in occupational rehabilitation and/or management of mental health claims.
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Case management experience across Income Protection and TPD product lines.
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Strong understanding of life insurance legislation, life risk products and claims governance frameworks.
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Experience presenting to, and partnering with, employers, funds and external stakeholders.
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📌 Claims Recovery Specialist (Victoria)
🏢 MetLife Australia
📍 Victoria