Job Description
Senior Account Manager – Australia & New Zealand
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Join our global, growing team at Klipboard, a leading provider of integrated ERP solutions for the distributive trade. We value flexibility with a hybrid work policy (3 days in office, 2 days remote). This role drives commercial success, retention and growth of a portfolio of strategic Klipboard Rental customers across Australia and New Zealand.
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Key Responsibilities
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Revenue Retention & Growthn
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Deliver annual ARR retention and growth targets.
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Own all renewal activity.
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Identify and close expansion opportunities across Klipboard Global product suite.
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Develop and maintain account growth plans.
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Build commercial structures that strengthen long‐term commitment.
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Executive Relationship Managementn
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Build and maintain relationships from operational users to C‐Level executives.
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Establish regular executive business reviews.
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Understand customer objectives, challenges and initiatives.
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Position Klipboard as a strategic technology partner.
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Account Planningn
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Maintain documented account plans for all strategic accounts.
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Produce quarterly reviews covering commercial performance, product adoption, risks, opportunities and strategic initiatives.
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Ensure CRM records, forecasts and plans remain accurate.
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Success Measuresn
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Gross and net revenue retention (%).
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Expansion ARR closed against target.
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Number and outcome of executive business reviews per quarter.
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Reduction in at‐risk/churn‐flagged accounts.
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Customer Advocacy & Escalation Managementn
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Commercial escalation point for assigned customers.
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Coordinate internal resources to resolve critical issues.
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Drive satisfaction and reduce churn risk.
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Implement recovery plans for at‐risk accounts.
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Internal Stakeholder Managementn
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Work closely with Professional Services, Customer Success, Support, Product and Sales Leadership.
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Track and deliver customer commitments.
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Advocate for customer requirements internally.
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Forecasting & Reportingn
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Maintain accurate monthly forecasts.
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Report on renewal pipeline, expansion pipeline, churn risk, customer health and strategic activity.
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Essential Skills, Knowledge and Experience
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5+ years in senior account management or strategic customer success within enterprise software.
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Direct accountability for revenue retention or expansion targets.
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Experience leading commercial negotiations with C‐Level stakeholders.
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Proven ability to build credibility and influence at executive level.
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Track record of growing existing customer revenue.
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Experience managing complex operational environments.
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Solid understanding of competitive vendor landscape.
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Behavioural Competencies
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Executive presence, comfortable challenging senior executives.
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Commercially astute, able to construct and defend a business case.
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Resilient under pressure, sound judgment, navigating politically sensitive environments.
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Desirable
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Experience in rental, asset management or related industry software.
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Understanding of digital transformation projects.
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Awareness of AI‐led offerings and ability to position competitively.
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Company Information
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Klipboard is a global, SaaS‐based solutions provider serving wholesalers, distributors, merchants and retailers worldwide. Our hybrid work policy offers flexibility while fostering collaboration.
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Equal Opportunities
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We are committed to diversity, equity and inclusion. We encourage applicants who do not meet every requirement to apply if they possess the right mindset and transferable skills.
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📌 Senior Account Manager (Queensland)
🏢 Klipboard
📍 Queensland