Job Description
Overview
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This range is provided by Sharp & Carter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Base pay range
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A$100,******/yr - A$140,******/yr
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Direct message the job poster from Sharp & Carter
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Opportunity
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A long-standing HR SaaS organisation is looking for their next Customer Success Manager - they've supported thousands of businesses and well over a million users across Australia and New Zealand.
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You'll join a collaborative, people-focused environment where individuality is celebrated, contributions are recognised, and continuous growth is encouraged.
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What's on Offer
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Flexible hybrid setup: 3 days in the office / 2 days remote
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Pet-friendly workplace
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Daily access to barista-quality coffee
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Paid parental leave
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An annual leave day for your birthday, plus additional leave to support personal time or working remotely for several weeks per year
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Regular team social activities & wellbeing activities
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Mental health support including EAP services
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Employee benefits, perks, and salary packaging options
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The Opportunity - Customer Success Manager
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You will partner closely with your customer base to help them realise measurable value from the platform. You'll play a key role in driving adoption, building long-term relationships, ensuring a strong return on investment, and supporting retention and account growth.
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What You'll Do
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Partner with Account Managers to align on customer goals and portfolio strategy
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Support retention and satisfaction by helping customers get the most from the platform
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Team with Sales and Marketing to deliver customer initiatives
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Contribute to a collaborative and supportive Customer Success team culture
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Build and maintain trusted relationships with key customer stakeholders
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Develop strong product expertise and act as a subject matter resource
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Troubleshoot issues and escalate where necessary
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Respond to platform-related questions and provide practical guidance
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Translate business needs into technical outcomes using the platform
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Stay across product enhancements and communicate relevant updates to customers
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What You'll Bring
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Tertiary qualification (HR, Business, IT or related areas advantageous)
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4+ years in Customer Success, Client Services, Account Management within SaaS - ideally Payroll, rostering or HR SaaS.
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Experience with HR / Talent Management platforms
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Excellent communication and presentation skills
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Ability to grasp technical concepts quickly
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Strong organisational ability with attention to detail
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Experience in analytics, reporting, and documentation
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Apply now or reach out for further information!
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Seniority level
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Mid-Senior level
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Employment type
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Full-time
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Job function
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Customer Service and Sales
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Industries
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Software Development and Technology
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Information and Media
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Sydney, New South Wales, Australia 6 days ago
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📌 Customer Success Manager - Hr Saas (New South Wales)
🏢 Sharp & Carter
📍 New South Wales