Job Description
SS&C; Technologies GIDS – Client Relationship Manager
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Locations: Melbourne or Sydney | Hybrid
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Get To Know Us:
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SS&C; is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C; prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
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Why You Will Love It Here!
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Flexibility: Hybrid Work Model
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Your Future: Income Protection Insurance & Salary Continuance
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Work/Life Balance: Generous Bereavement & Compassionate leave
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Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
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Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
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Training: Hands-On, Team-Customized, including SS&C; University
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Extra Perks: Discounts on fitness clubs, travel and more!
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What You Will Get To Do:
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Maintain and develop personal relationships with key and senior client contacts internally and externally.
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Ensure a detailed understanding of our client's and prospects business, products, strategy, requirements and understand the impact on SS&C;'s service offering.
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Ability to engage effectively at the C-suite level with SS&C; clients, demonstrating deep industry knowledge to build credibility and executive gravitas.
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Liaise with Leads and Heads of internal business areas to monitor and ensure timely and quality service provided.
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Achieve Year on Year Growth and individuals / team sales targets through understanding the financial drivers of stakeholders.
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Drive and lead capability workshops with clients through a deep understanding of SS&C;'s products, services, and technologies and how these can add value to a client's business.
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Lead all commercial and contractual relationships for clients.
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Work with our clients and SS&C; teams to always ensure customer satisfaction and communicate with internal stakeholders and Directors of any potential areas of concern.
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Senior point of contact for escalations and owns the resolution process from beginning to end.
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Drive process improvement and change through awareness of all clients change requests/projects and how they fit into their strategic roadmap of change.
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Responsible for provision of relevant information to client contacts and internal stakeholders in a timely manner and in an appropriate format.
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Skills and Competencies:
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Curiosity and client outcomes focused.
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Demonstrate a high degree of autonomy.
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Credibility at and engagement at the executive level is nonnegotiable.
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Knowledge of Financial Services regulatory workplace.
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A good understanding of the client service model, business strategy, structure, and product offering.
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Good analytical skills.
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Good verbal reasoning and numeric skills.
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What You Will Bring:
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Proven financial and numerical skills are a must and a deep understanding of P&L; and revenue forecasting.
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Understanding of the fund management industry in Australia and fount, middle and back-office operations
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Detailed knowledge of Transfer Agency and Fund Administration including Fund Accounting and associated services for fund managers
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We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
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Thank you for your interest in SS&C;!
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📌 Client Relationship Manager (New South Wales)
🏢 SS&C Technologies
📍 New South Wales