Job Description
Senior Travel Specialist Overview
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We are looking for a full-time (37.5 hours per week) Senior Travel Specialist who can support our growing Private & Corporate Department. As a Senior Travel Specialist, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.
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Responsibilities & Duties
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Plan and sell a range of travel services, including air and ground transport, accommodation, insurance and other related travel services to allocated corporate client accounts.
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Fully service all enquiries, requests, bookings, and ticketing to TAG standards, including documentation, and assist more junior colleagues on more complex enquiries.
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Ensure all air, rail, hotel and/or other ancillary reservations meet company standards and client expectations and ensure client and booking files are maintained in relevant systems.
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Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific client requirements are met.
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Handle VIP travel to the necessary standard.
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Deal with any post-booking queries, rectifying any requested changes and efficiently processing reissues where required.
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Effectively manage any travel problems, changes or disruptions and assist with handling complaints or refunds.
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Negotiate or utilise negotiated rates from suppliers to secure beneficial financial outcomes for TAG.
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Be aware of and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin.
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Operate in accordance with client service level agreements (SLAs) and TAG policies and standards.
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Complete all PNR's and files accurately and promptly, ensuring all QC points are met as standard.
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Demonstrate excellent customer service and form strong client and supplier relationships.
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Assist less experienced consultants with questions and training.
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Qualifications
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Certificate, diploma or degree in tourism/travel OR equivalent combination of education and directly related experience.
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5+ years of relevant experience within a travel agency.
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Good knowledge and understanding of airfares, contracted fares, ticketing, and reissues.
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GDS experience (Galileo preferred).
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Versed in booking flights, hotels and a valuable understanding of published airfares.
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Experience handling VIP, entertainment clients, and/or group travel.
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Strong knowledge of Microsoft Suite, and familiar with/ability to use TAG's travel systems including Travelport Galileo, Tramada NG, TAG Desktop and the relevant Online Booking Tool utilized by each client. Serko – Zeno, Locomote or Concur for Travel.
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Excellent verbal and written communication skills.
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Well-established organisational skills and attention to detail.
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Ability to work independently or within a team setting.
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Versatility, flexibility, and a willingness to work within a constantly changing environment.
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Excellent customer service and negotiation skills.
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Proactive and self-starter.
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Problem-solving and multi-tasking skills with ability to prioritise, meet deadlines and think outside the box.
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Robust knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue.
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Excellent customer service skills internally and externally.
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Experience TAG Perks
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We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to ******.
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Seniorities and Details
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Seniority level: Mid-Senior level
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Employment type: Full-time
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Job function: Consulting
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Industries: Travel Arrangements
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Location: Greater Sydney Area
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Salary: A$100,******-A$120,******
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Referral increase your chances of interviewing at TAG by 2x.
#J-*****-Ljbffr

📌 Senior Travel Specialist (New South Wales)
🏢 Tag
📍 New South Wales