Job Description
Overview
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Service Delivery Manager with EUC Background
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Must Have Experience
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Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support
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High quality organizational, High quality communication and customer management skills.
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Ability to effectively multi-task and priorities.
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High energy levels, commitment, and drive.
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Ability to deal with internal and customer escalations, service issues and complaints.
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Ability to drive performance in individuals and teams.
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Responsibilities
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EUC SME reporting to the ICS Lead responsible for delivering end user services and support devices used by end users for the client
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Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory
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SOE image build, modify and rollout as required
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Security patching for Desktops/Laptops using Microsoft tools
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Ensure all desktops and Laptops are protected with Antivirus
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Application packaging using SCCM or equivalent tools and rollout of packages
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Provide desktop support services to users from corporate offices and offshore based TechM team
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The role is full time and placed at Customer location,



work closely with internal and external key stakeholders including Data center support teams, BPO support team and Application support teams
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Excellent verbal and written communication skills – mandatory – Interaction is required at senior business level and internal delivery teams.
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Excellent confidence level and good attitude – mandatory - Interaction is required at senior business level and internally delivery teams.
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Should be customer facing and have a friendly personality.
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KRA - Zero Escalation, Zero Surprise and Negotiator with the Customer
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Preferred ITIL and Six Sigma background
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Proactive management of the team members and ticketing queues to ensure SLA achievement for Incidents, Requests and Problems.
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Manage internal team escalations to ensure there are no blockers to delivering excellent customer service.
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Delivering successful Continual Service Improvement program driven through proactive service ideas.
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Work closely with the Service Delivery Manager in all aspects of the managed services delivered for the client
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#J-*****-Ljbffr

📌 Service Delivery Manager With Euc Background (New South Wales)
🏢 Pyramid Global Technologies
📍 New South Wales