Job Description
About Us
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Cleared is proud to be partnering with a mission-focused technology leader to support Centralised Processing (CP), a critical ICT program within the Department of Defence. CP delivers IaaS, PaaS, and SaaS to support Australia's largest private cloud network. We're seeking a proactive and skilled Incident Manager to join this high-impact program and contribute to operational excellence and seamless service delivery.
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Security Clearance Required: NV1 (Negative Vetting Level 1) (NV2 highly Desirable)
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About the Role
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As an Incident Manager, you'll be at the heart of incident response operations, working alongside system engineers and IT professionals to resolve complex challenges. You'll manage day-to-day incidents, command major incidents, ensure SLA compliance, and contribute to Post Incident Reviews. The role involves engagement with technical SMEs and leadership at all levels, ensuring high-quality incident records and continuous process improvement. Our team operates 24x7, and this position includes participation in an on-call roster.
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Key Responsibilities
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Lead technical bridge calls and coordinate with internal and external stakeholders to ensure timely incident resolution.
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Manage priority incidents with urgency, maintaining accurate, high-quality incident records and SLA compliance.
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Communicate clearly and consistently with stakeholders throughout the incident lifecycle, demonstrating strong customer service and empathy.
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Support the development and continuous improvement of Standard Operating Procedures (SOPs) in collaboration with the Incident Team Lead and Process Owner.
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Participate in a rotating roster,



including staggered start times and 24x7 on‐call duties, contributing to post‐incident reporting and service availability analysis.
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Qualifications & Experience
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Experience in a Service Desk or Incident Management role with a solid technical understanding across multiple domains.
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Familiarity with ServiceNow is advantageous.
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Strong conceptual, analytical, and interpretive skills with exceptional attention to detail.
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Proven ability to manage multiple concurrent tasks, prioritising effectively while identifying dependencies and risks.
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Excellent verbal and written communication skills, comfortable engaging with stakeholders at all levels.
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Strong interpersonal skills with a demonstrated ability to build and maintain effective working relationships across teams and organisations.
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Advantages & Compensation
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Health and Wellness programs
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Income Protection
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Apply Today
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Join a high‐performing team, partner with a mission‐focused tech leader, and make a tangible impact on Australia's largest private cloud network.
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At Cleared Recruitment, we provide tailored recruitment solutions to individuals with a background in ICT, Engineering, Cyber and Project Services, who are seeking their next opportunity within Defence Industry, Federal Government, Intelligence and National Security.
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Seniority level
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Entry level
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Employment type
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Full-time
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Job function
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Information Technology
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Industries
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Defense and Space Manufacturing
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IT Services
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IT Consulting
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Location: Canberra, Australian Capital Territory, Australia
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📌 Incident Manager (Canberra)
🏢 Cleared Recruitment
📍 Canberra