Experience a casual work atmosphere in a up-to-date new office!
Lead inspire a high-performing customer support team!
Resolve escalations enhance customer satisfaction!
At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company.
We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place.
As a fourth-generation, family-owned Australian business, we're set apart from our competitors by our innovative logistics, technology and luxury retail services.
Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.
About the position: Reporting in to the State Operations Manager, the Customer Support Manager is responsible for leading and supporting the customer support and administration functions for our NSW DC and National 3PL businesses.
Inspire, lead, mentor and coach the team whilst being a 'hands on' leader, taking calls, drivers and installers, sales teams and other internal/external stakeholders and provide outstanding customer experience.
Being the expert and first point of contact for escalations.
Ensuring all orders, invoices and customer notes are in the system so we are on top of orders.




Being the driving force for our 3PL partners and 3PL sales support team.
Ensuring the timely actioning, investigation and management of all returns.
Key Skills Experience: Inspirational leader.
High level of computer literacy.
Has no aversion to change, and demonstrated experience with managing a team.
Ability to learn and master a new system quickly.
High level of attention to detail and organisational skills.
Excellent problem solver.
Outstanding customer service skills.
Why Join Us?
We're all about promoting from within, and we're a growing company.
Where you start isn't where you'll finish!
Our in-house Training Academy offers nationally accredited qualifications (Cert III Cert IV) so you can upskill and stay sharp.
From retail discounts and travel deals to wellness packages and entertainment offers – we've got something for everyone!
Access to our employee assistance program (EAP) to ensure you're supported in both your personal and professional life.
Discover our vibrant community and learn more about us on our website and follow us on Instagram, Facebook and Youtube.
We're committed to nurturing a diverse and inclusive culture of opportunity.
We encourage applications from people of diverse backgrounds.

📌 Customer Experience Team Leader (New South Wales)
🏢 Winning Group
📍 New South Wales