Job Description
Position Overview
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We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.
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Key Responsibilities
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Communicate with clients via email, phone, and messaging platforms to provide support
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Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements
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Provide accurate information about destinations, travel requirements, and company procedures
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Proactively follow up with clients to confirm travel details and resolve concerns
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Address and resolve issues promptly while maintaining a skilled and positive attitude
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Ideal Candidate
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Excellent communication skills with a customer-focused approach
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Previous experience in customer service (travel or hospitality preferred)
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Organized, dependable, and able to manage multiple tasks efficiently
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Comfortable using digital systems and learning new tools
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Passionate about travel and committed to client satisfaction
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Benefits
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Fully remote position with flexible hours
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Comprehensive training and continuous support
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Opportunities for professional growth
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Access to travel perks and industry discounts
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Supportive and collaborative team environment
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#J-*****-Ljbffr

📌 Travel Customer Service Representative (Canberra)
🏢 Live the Dash Travel
📍 Canberra