Job Description
About The Company
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5GN Group is a collective of companies, including 5G Networks, a licensed telecommunications carrier providing network and data centre services across Australia and Internationally, and AUCyber, a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.
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Our vision is to empower all organisations, regardless of size, with access to fit-for-purpose, secure IT and telecommunications solutions that support the achievement of their own strategic objectives.
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The Role
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We are seeking an experienced Account Manager to manage and grow a portfolio of AUCyber customers while identifying new business opportunities. Reporting to the Head of Sales, this role focuses on building strong customer relationships, driving account growth through upsell and cross-sell opportunities, and ensuring successful customer outcomes across the lifecycle—from onboarding through to renewal.
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What You'll Do
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Manage and grow a portfolio of AUCyber customers, driving revenue through upsell, cross-sell and service expansion
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Identify and pursue new business opportunities through referrals, outbound engagement and strategic targeting
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Build solid relationships with key stakeholders and decision makers across customer organisations
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Lead customer meetings, proposals and commercial negotiations to achieve sales targets
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Manage contract renewals with a robust focus on retention and long-term customer success
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Monitor customer health, engagement and account performance to identify risks and growth opportunities
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Act as the primary point of contact for customer enquiries and service-related matters
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Collaborate with Pre-Sales, Product and Delivery teams to deliver strong customer outcomes
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Maintain accurate pipeline management, forecasting and CRM records
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About You
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Proven experience in account management, sales or customer success, with a strong track record of meeting or exceeding revenue targets
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Demonstrated ability to identify and convert new customer opportunities while growing existing accounts
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Strong commercial acumen with excellent time management and organisational skills
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Experience using CRM platforms (e.g. HubSpot) to manage pipelines and customer relationships
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Excellent communication, presentation and stakeholder management skills
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Ability to work collaboratively across Sales, Pre-Sales, Product and Delivery teams
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Strong understanding of cloud infrastructure, managed services, cyber security and professional services environments
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Proactive, organised and results-driven with a strong growth mindset
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Additional Information
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This role may require occasional travel and overnight stays
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What's in it for you?
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You'll be joining the business during an exciting growth phase, with the opportunity to make a real commercial impact, work with technically strong teams, and build long-term customer partnerships in a dynamic environment with an uncapped commission structure.
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We believe in celebrating and taking care of our employees. We offer professional development opportunities and birthday leave, yes, a paid day off to celebrate your birthday!
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📌 Account Manager (Canberra)
🏢 Teamified
📍 Canberra