Job Description
About Think China
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Think China is a Sydney-based marketing and business services agency specialising in helping global brands engage Chinese consumers across Australia, Recent Zealand and Asia-Pacific markets.
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We partner with leading international organisations across education, travel, beauty, luxury and consumer sectors, providing local market expertise, operational support and project management services.
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About the Role
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Think China is seeking a commercially driven and hands-on Retail Manager to support the Shiseido Travel Retail Oceania business.
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The successful candidate will be employed by Think China and dedicated exclusively to the Shiseido Travel Retail Oceania account, supporting a portfolio of world-renowned prestige beauty and fragrance brands including:
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SHISEIDO
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Clé de Peau Beauté
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NARS
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ANESSA
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ISSEY MIYAKE
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Narciso Rodriguez
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Based in Sydney, this role acts as the primary liaison between Shiseido Travel Retail Asia Pacific headquarters in Singapore and travel retail operators across Australia, New Zealand and Fiji.
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The position offers a unique opportunity to work with globally recognised prestige brands while driving retail excellence, sales performance, field team engagement and commercial growth throughout the region.
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Why Join This Opportunity?
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Work with one of the world's leading prestige beauty groups
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Manage a portfolio of internationally recognised beauty and fragrance brands
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Exposure to regional stakeholders across Asia Pacific
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Travel across Australia, New Zealand and Fiji
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High level of autonomy and ownership
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Opportunity to influence retail performance across a multi-market region
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Dynamic role combining sales, operations, retail excellence and stakeholder management
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Key Responsibilities
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Sales Performance & Business Management
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Drive retail sales performance and achievement of sales targets across assigned travel retail locations
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Monitor, analyse and report sales performance, identifying risks and growth opportunities
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Develop action plans to improve retail sales performance, category competitiveness and commercial results
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Review customer trends, sales mix and promotional effectiveness to maximise commercial opportunities
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Monitor competitor activities and provide business recommendations
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Prepare regular sales reports, business reviews and retail performance updates
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Retail Operations & Store Excellence
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Ensure all counters consistently meet brand standards in merchandising, visual presentation and retail execution
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Monitor stock levels, inventory movements and replenishment requirements
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Coordinate with Marketing, Supply Chain and Education teams to resolve operational issues
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Manage POSM, testers, GWPs, uniforms and retail support materials
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Maintain exceptional standards of retail excellence and brand image across all locations
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Build strong relationships with travel retail operators and airport partners
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Team Leadership & Capability Development
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Support recruitment, onboarding and performance management of Beauty Advisors and retail field teams
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Partner with Education teams to identify capability gaps and support training initiatives
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Conduct regular field coaching and provide actionable feedback to improve service excellence and sales performance
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Foster a collaborative and high-performance team culture aligned with brand values
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Support retailer recognition and incentive programs to drive Beauty Advisor engagement and retention
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Stakeholder & Project Management
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Act as the key liaison between Shiseido Travel Retail Asia Pacific headquarters and local retail partners
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Collaborate with Marketing and Education teams to execute promotional campaigns, retail activations and events
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Support airport renovation projects, promotional spaces, pop-up activations and other special initiatives
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Coordinate cross-functional stakeholders to ensure successful project execution
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Administration & Commercial Support
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Manage purchase orders and retail administration activities
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Coordinate POSM, tester, GWP and uniform ordering and distribution
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Maintain accurate Beauty Advisor and retail operational records
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Support commercial planning, sell-in activities and pricing validation as required
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About You
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Bachelor's degree or equivalent tertiary qualification
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Minimum 5 years' experience in retail, beauty, luxury, FMCG or travel retail industries
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Demonstrated success in driving sales performance across multiple retail locations
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Experience managing frontline retail teams, Beauty Advisors or field sales teams is highly regarded
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Strong commercial acumen with excellent analytical and problem-solving skills
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Highly organised, detail-oriented and capable of managing multiple priorities simultaneously
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Excellent communication, stakeholder management and relationship-building skills
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Experience working with regional or international stakeholders is highly regarded
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Proficient in Microsoft Excel and PowerPoint
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Fluent English required; Mandarin language skills are advantageous
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Willingness to travel approximately 30% across Australia, New Zealand and Fiji
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Salary
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AUD 90,*********,000 + Superannuation
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(negotiable based on experience and industry background)
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📌 [Syd] Retail Manager - Shiseido Travel Retail Oceania (Mandarin Required) (New South Wales)
🏢 Cathay Digital
📍 New South Wales