Job Description
At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand.
n
Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services – from salary packaging and fleet management to disability support – aim to enhance your financial wellbeing and empower your aspirations.
n
In your Senior Claims Operations Manager role, you will be responsible for managing the operational flow of claims processing within Plan and Support Services (PSS.)
n
You will lead and develop a team of approx. 80 staff with 6 direct reports in 3 locations.
n
Your role will focus on ensuring efficiency, accuracy, and timeliness in processing claims for
participants/customers
with a National Disability Insurance Scheme. You will provide strategic direction, implement process improvements, and manage workforce resources effectively while fostering engagement with both internal and external stakeholders.
n
You will develop and implement key initiatives aligned with the PSS Strategic Plan to deliver a market-leading service and provide a positive experience for our customers and business partners.
n
The Role:
n
n
Operations & Compliance: Oversee claims processing, ensuring efficiency and adherence to regulations.
n
Team Leadership: Manage, support, and develop teams to enhance productivity and service quality.
n
Stakeholder Collaboration:



Work closely with internal teams and senior leadership to align strategies.
n
Customer Service & Risk Management: Resolve complaints, handle complex claims, and mitigate risks.
n
Strategic Planning & Improvement: Drive performance enhancements and develop scalable business plans.
n
Culture & Workforce Development: Foster a positive workplace, recruit, train, and mentor future leaders.
n
n
You will bring:
n
n
At least 5 years' experience managing a claims processing function
n
Skilled leadership experience with a track record of motivating teams to achieve goals, deliver excellent service, and exceed customer expectations.
n
Strong knowledge of NDIS and the disability sector, including trends and commercial developments will be advantageous but is not essential
n
Industry expertise with the ability to engage customers at all levels and translate their needs into effective solutions
n
Sound planning, organising and time management capabilities with a strong sense of urgency.
n
The ability to prioritise multiple, conflicting priorities and work to tight deadlines.
n
n
What we can offer you:
n
n




Strong culture and the support of a values-based recognition program
n
Novated leasing benefits and discounts
n
12 weeks paid parental leave
n
Comprehensive learning and development opportunities to support your growth opportunities
n
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
n
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
n
Exempt Employee Share Plan
n
n
n
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
n
We value the skills and attributes veterans can bring to our organisation.
n
We embrace hybrid working and welcome conversations about flexibility.
n
n
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
n
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
n
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
n
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at
******
#J-*****-Ljbffr

📌 Senior Claims Operations Manager (Victoria)
🏢 Anglo Scottish Asset Finance
📍 Victoria