Job Description
Kogan.com is a pioneer of Australian eCommerce, and the software we build is used by millions of customers every day.
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You'll join a fast-moving engineering team with real ownership, shipping to production daily and using AI as part of how we work.
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We are looking for an Engineer with strong SAP Business One and C# / SQL - Entity Framework experience to support and enhance a business‐critical ERP environment.
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What you'll do:
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Monitor and manage the SAP B1 production environment (server, database, integrations) to ensure high availability and performance
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Troubleshoot and resolve issues across the SAP B1 system and its integrations, identifying root causes applying reliable long term fixes
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Maintain and optimise SQL Server performance, including queries, stored procedures, views, indexes and replication
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Manage SAP B1 backups, restores, upgrades, patching and capacity planning to minimise downtime and protect data integrity
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Support SAP B1 integrations and APIs (Service Layer, DI API)
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Collaborate with Engineering, Finance, and Operations teams and external partners to prioritise issues and ensure smooth system operation
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Provide second/third‐line SAP B1 user support; prepare clear documentation of incidents, fixes, and repeatable processes
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Configure and maintain customisations and add‐ons (e.g., Boyum B1UP and other partner solutions) to meet business requirements
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Monitor system health in a Windows/SQL Server environment, proactively addressing security, stability, and performance alerts
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Assist with data quality checks, reconciliations, and finance‐critical accuracy requirements (e.g., postings, journals, inventory updates)
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Contribute to ongoing automation and continuous improvement initiatives in support tooling and processes
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What you'll need:
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Strong SAP B1 knowledge across Financials, Sales, Purchasing, Inventory,



Production, and system administration
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Expert in SQL Server: queries, stored procedures, views, database performance, and integrity
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Experience with C# (or similar) for scripts, enhancements, and Add‐ons; familiar with SAP DI API / Service Layer
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Hands‐on experience supporting live SAP B1 environments (SQL preferred) and managing Windows Server administration (patches, backups, monitoring, security)
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Excellent troubleshooting in production environments, including logs, integrations, and distributed systems
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Strong analytical mindset: identifies patterns, automates processes, and implements root‐cause fixes
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Exceptional time management, prioritisation, and ability to handle multiple support streams and stakeholders
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Excellent communication and collaboration skills with business users, developers, and external consultants
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Why Kogan.com?
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Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out
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Work with an incredible team to solve key challenges, helping to drive Australia and New Zealand's eCommerce future
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Your role has a lot of ownership, autonomy and little red tape. You'll be empowered to achieve positive outcomes and your work will have a real impact
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You'll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia
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Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
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Learning budget of $****
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A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!
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📌 SapSupport Engineer (Melbourne)
🏢 Kogan.com
📍 Melbourne